Property Tele-Sales Executive

Shagun Developers; Pune District; On-site; INR 167,000 - 234,000; Full time

Job summary

Shagun Developers is seeking a Senior Tele-Caller in Baner, Pune, to handle outbound calls, follow-ups, and site visits with a 4+ member team. Fluency in Marathi, Hindi, and English is essential for engaging buyers and guiding tele-callers.

The role emphasizes leadership, customer management, and CRM-based lead tracking to drive project inquiries and conversions in a fast-paced real estate environment.

Qualifications

• 3-4 years of relevant experience in real estate telecalling or pre-sales.
• Prior experience managing a team of 4 or more members.
• Graduate preferred.
• Industry: Real Estate / Property Development.
• Languages: Marathi, Hindi, and English.
• Work Location: Baner, Pune.

Responsibilities

• Handle customer enquiries and outbound calls to promote real estate projects.
• Explain project details, property features, pricing, amenities, and offers to prospective customers.
• Follow up with leads, understand customer requirements, and generate interest in property visits.
• Coordinate and schedule site visits for interested customers.
• Manage and guide a team of 4 or more tele-callers and monitor their daily activities.
• Track team performance, calling targets, lead follow-ups, and site visit conversions.
• Maintain accurate customer records and update lead details in CRM tools or tracking sheets.
• Coordinate with the sales team to ensure timely follow-ups and effective lead management.

Skills

Marathi

Hindi

English

Team management

Lead management

Negotiation

CRM tools

MS Excel

Education

Graduate

Tools

CRM software

Tracking sheets

Job description

We are looking for a Senior Tele-Caller with 34 years of relevant experience in the real estate industry. The ideal candidate should be fluent in Marathi, Hindi, and English, with experience handling a team of 4 or more members.

The candidate will be responsible for managing customer enquiries, handling outbound calling activities, following up with prospective buyers, coordinating site visits, and ensuring smooth day-to-day tele-calling operations. Strong communication, team-handling, and customer-management skills are essential.

Key Responsibilities:

• Handle customer enquiries and outbound calls to promote real estate projects.
• Explain project details, property features, pricing, amenities, and offers to prospective customers.
• Follow up with leads, understand customer requirements, and generate interest in property visits.
• Coordinate and schedule site visits for interested customers.
• Manage and guide a team of 4 or more tele-callers and monitor their daily activities.
• Track team performance, calling targets, lead follow-ups, and site visit conversions.
• Maintain accurate customer records and update lead details in CRM tools or tracking sheets.
• Coordinate with the sales team to ensure timely follow-ups and effective lead management.

Required Skills:

• Excellent communication skills in Marathi, Hindi, and English.
• Strong convincing, negotiation, and customer-handling skills.
• Team management and coordination skills.
• Good follow-up, lead management, and target achievement skills.
• Basic computer knowledge and proficiency in MS Excel.
• Familiarity with CRM tools and lead management systems.

Job Qualifications:

• Experience: 3-4 years of relevant experience in real estate telecalling or pre-sales.
• Team Handling: Prior experience managing a team of 4 or more members.
• Education: Graduate preferred.
• Industry: Real Estate / Property Development.
• Languages: Marathi, Hindi, and English.
• Work Location: Baner, Pune.