Admission Counsellor

ATLAS SkillTech University; Mumbai; On-site; INR 260,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Fast-growing university

Mentorship & training

Job summary

Atlas SkillTech University is seeking a Tele-counsellor to join the Admissions team in Mumbai. The role involves guiding prospective students and parents over phone, email, and chat, addressing queries, and converting leads into enrollments.

You will manage outbound and inbound inquiries, explain program details and scholarships, and maintain CRM records to support monthly admission targets.

Qualifications

• Graduate in any discipline (preferred: Business, Communications, or related field).
• 1-5 years of experience in telecounselling, telesales, inside sales, or admissions counselling (freshers with strong communication skills may also apply).
• Excellent verbal communication skills in English and Hindi/regional language.
• Proficiency in using CRM tools, MS Office, and basic computer applications.

Responsibilities

• Make outbound calls to prospective students/leads generated through marketing campaigns, website inquiries, and referrals
• Counsel students and parents on suitable programs based on their interests, career goals, and eligibility
• Handle inbound queries via phone, email, and chat promptly and professionally
• Explain course structure, fee details, eligibility criteria, admission process, and scholarships
• Follow up consistently with warm leads to drive conversions and achieve monthly admission targets
• Maintain accurate records of interactions, lead status, and follow-ups in the CRM
• Coordinate with the campus/admissions team for campus visits, document verification, and enrollment formalities
• Address objections and concerns to build trust and confidence in the university's offerings
• Meet daily/weekly call and conversion targets set by the team lead
• Stay updated on all program details, fee structures, and policy changes.

Skills

Tele-counselling

Verbal communication

English & Hindi proficiency

CRM tools proficiency

Interpersonal skills

Education

Graduate degree

Business/Communications preferred

Tools

CRM tools

MS Office

Job description

Organization: Atlas SkillTech University

Department: Admissions / Student Enrollment

Employment Type: Full-Time

About Atlas SkillTech University

Atlas SkillTech University is a future-focused institution offering industry-aligned undergraduate and postgraduate programs designed to bridge the gap between academia and employability.

Role Overview

We are looking for an enthusiastic and target-driven Tele-counsellor to join our Admissions team. The role involves counselling prospective students and parents over phone, email, and chat - guiding them through our programs, addressing queries, and converting leads into successful enrollments.

Key Responsibilities

• Make outbound calls to prospective students/leads generated through marketing campaigns, website inquiries, and referrals
• Counsel students and parents on suitable programs based on their interests, career goals, and eligibility
• Handle inbound queries via phone, email, and chat promptly and professionally
• Explain course structure, fee details, eligibility criteria, admission process, and scholarships
• Follow up consistently with warm leads to drive conversions and achieve monthly admission targets
• Maintain accurate records of interactions, lead status, and follow-ups in the CRM
• Coordinate with the campus/admissions team for campus visits, document verification, and enrollment formalities
• Address objections and concerns to build trust and confidence in the university's offerings
• Meet daily/weekly call and conversion targets set by the team lead
• Stay updated on all program details, fee structures, and policy changes.

Required Skills & Qualifications

• Graduate in any discipline (preferred: Business, Communications, or related field)
• 1-5 years of experience in telecounselling, telesales, inside sales, or admissions counselling (freshers with strong communication skills may also apply)
• Excellent verbal communication skills in English and Hindi/regional language
• Strong persuasion, negotiation, and interpersonal skills
• Target-oriented mindset with the ability to work under pressure
• Proficiency in using CRM tools, MS Office, and basic computer applications
• Patience and empathy while handling student and parent queries

Preferred Attributes

• Prior experience in the education/EdTech sector
• Familiarity with higher education admission cycles
• Positive attitude and resilience to handle rejection during cold calling

What We Offer

• Competitive salary with performance-based incentives
• Opportunity to work with a fast-growing, innovation-driven university
• Career growth within the admissions and student engagement vertical
• Training and mentorship from experienced admissions leaders