Walk-in | Customer Support Executive

BP Securities; India; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Comfortable work environment

Performance rewards

Job summary

BP Securities seeks a customer service professional to handle loan and EMI queries, guide loan applications, and maintain CRM with timely issue resolution. The role requires effective communication and the ability to manage complaints while aiming for RBI compliance and productivity targets.

Ideal candidates will have basic MS Office skills, CRM familiarity, and prior experience in Banking/NBFC/BPO environments. On-site role in India with performance rewards and a comfortable work environment.

Qualifications

• Strong communication and customer handling skills.
• Basic MS Excel, Word and email skills.
• Problem-solving, multitasking and pressure handling.
• CRM knowledge preferred.
• Banking/NBFC/BPO experience preferred.

Responsibilities

• Handle customer calls and resolve loan/ EMI queries.
• Guide loan applications and documentation.
• Manage complaints and follow-ups.
• Update CRM and coordinate issue resolution.
• Ensure RBI compliance and meet quality/productivity targets.

Skills

Good communication

Customer handling

MS Excel

MS Word

Email etiquette

CRM knowledge

Problem-solving

Multitasking

Pressure handling

Banking/NBFC/BPO experience

Tools

CRM software

Job description

• Handle customer calls and resolve loan/EMI queries.
• Guide loan applications and documentation.
• Manage complaints and follow-ups.
• Update CRM and coordinate issue resolution.
• Ensure RBI compliance and meet quality/productivity targets.

Required Candidate profile

• Good communication & customer handling.
• Basic MS Excel, Word & email skills.
• Problem-solving, multitasking & pressure handling.
• CRM knowledge preferred.
• Banking/NBFC/BPO experience preferred.

Perks and benefits

• Comfortable work environment
• Performance rewards