Tele Caller - Sales

SK Finance; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

SK Finance seeks an account executive for post-disbursement customer outreach in Gujarat. You will make welcome calls, explain loan details and EMI schedules, and ensure timely repayments while updating CRM with every interaction.

Responsibilities include handling loan queries, coordinating with branches for document verification, and maintaining compliant communications. Build strong customer relationships and escalate delays when needed.

Responsibilities

• Make welcome calls to customers after loan disbursement.
• Explain loan details, EMI schedule, and repayment process to customers.
• Provide EMI reminders and ensure timely payment follow-up.
• Handle customer queries related to loans and repayments.
• Coordinate with branch teams for document verification and updates.
• Follow up with customers and branches for pending document collection.
• Maintain accurate call records and update CRM/system regularly.
• Ensure compliance with company policies and communication guidelines.
• Build and maintain good relationships with customers for smooth operations.
• Escalate critical issues or payment delays to the concerned team.

Job description

Role & responsibilities

• Make welcome calls to customers after loan disbursement.
• Explain loan details, EMI schedule, and repayment process to customers.
• Provide EMI reminders and ensure timely payment follow-up.
• Handle customer queries related to loans and repayments.
• Coordinate with branch teams for document verification and updates.
• Follow up with customers and branches for pending document collection.
• Maintain accurate call records and update CRM/system regularly.
• Ensure compliance with company policies and communication guidelines.
• Build and maintain good relationships with customers for smooth operations.
• Escalate critical issues or payment delays to the concerned team.

Preferred candidate profile

• Candidates from Gujarat Preferred Only.