Tele Caller - Customer Support ( Female Candidates )

HSM Edifice Construction Services; Hingna; In loco; INR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

HSM Edifice Construction Services is seeking a female customer support executive in Hingna to handle incoming calls, explain services, and manage customer records with professionalism. The role emphasizes building positive relationships and resolving customer concerns while coordinating with internal teams to meet follow-ups and targets.

The ideal candidate will have good communication skills in Hindi and English, basic MS Office knowledge, and a willing, teachable attitude.

Competenze

• Handle incoming calls and respond to customer queries professionally.
• Freshers and experienced candidates can apply.
• Gender: Female candidates only.
• Good verbal communication skills in Hindi and English.
• Basic computer knowledge and familiarity with MS Office.
• Punctual, disciplined and willing to learn.

Mansioni

• Handle incoming calls and respond to customer queries professionally.
• Explain company services, and offerings to potential customers.
• Maintain accurate records of calls, customer details, and follow-ups.
• Coordinate with the internal team for customer requirements and follow-ups.
• Build positive customer relationships through effective communication.
• Handle customer concerns politely and provide appropriate solutions.
• Prepare daily call reports and update calling records regularly.

Conoscenze

Verbal Communication

Customer Handling

Follow-up Management

Basic Computer Knowledge

Time Management

Formazione

12th Pass

Descrizione del lavoro

Roles & Responsibilities

1. Handle incoming calls and respond to customer queries professionally.
2. Explain company services, and offerings to potential customers.
3. Maintain accurate records of calls, customer details, and follow-ups.
4. Coordinate with the internal team for customer requirements and follow-ups.
5. Build positive customer relationships through effective communication.
6. Handle customer concerns politely and provide appropriate solutions.
7. Prepare daily call reports and update calling records regularly.

Preferred Candidate Profile

• Gender: Female candidates only.
• Educational Qualification: Minimum 12th Pass.
• Experience: Freshers and experienced candidates can apply.
• Communication Skills: Good verbal communication skills in Hindi and English.
• Should have a confident, polite, and pleasant speaking manner.
• Basic computer knowledge and familiarity with MS Office.
• Good listening, convincing, and interpersonal skills.
• Ability to handle calls professionally and meet assigned targets.
• Should be punctual, disciplined, and willing to learn.

Key Skills Required

• Verbal Communication
• Customer Handling
• Follow-up Management
• Basic Computer Knowledge
• Time Management

Ideal Candidate:

A confident and well-spoken female candidate who can communicate effectively with customers, handle calls independently, and contribute positively to the organisation.