Tele Caller

Sivarsa Technologies; Sector 10; On-site; INR 250,000 - 350,000; Full time

Job summary

Sivarsa Technologies in India seeks a Telecalling/Customer Support professional to drive reorder reminders and maintain strong customer relationships. The role involves outbound calls, order punches, and resolving queries with CRM support. Collaboration with franchise partners may be required to sustain repeat business.

Candidates should have 2 years in Telecalling or related fields, good communication skills, and comfort with basic computer/CRM tools to excel in this customer-facing role.

Qualifications

• Graduate in any discipline.
• 2 years of experience in Telecalling, Telesales, Customer Support, BPO or Healthcare Calling.

Responsibilities

• Call existing customers for medicine/healthcare order reorders and purchase reminders.
• Remind customers about upcoming/regular medicine purchase dates and encourage timely reorders.
• Assist customers with order punching, order-related queries and basic support.
• Understand customer concerns and provide proper resolution/support, coordinating with the concerned team when required.
• Maintain regular communication with customers to improve repeat purchases and customer retention.
• Coordinate with Healthbuddy franchisees regarding customer orders, queries and issues.
• Maintain a good business relationship with franchise partners and support them in generating repeat business.
• Update customer calling, order and follow-up details in the system/CRM.

Skills

Telecalling

Telesales

Customer Support

Healthcare Calling

BPO

CRM

Education

Graduate in any discipline

Tools

CRM

Job description

Key Responsibilities:

• Call existing customers for medicine/healthcare order reorders and purchase reminders.
• Remind customers about their upcoming/regular medicine purchase dates and encourage timely reorders.
• Assist customers with order punching, order-related queries and basic support.
• Understand customer concerns and provide proper resolution/support, coordinating with the concerned team when required.
• Maintain regular communication with customers to improve repeat purchases and customer retention.
• Coordinate with Healthbuddy franchisees regarding customer orders, queries and issues.
• Maintain a good business relationship with franchise partners and support them in generating repeat business.
• Update customer calling, order and follow-up details in the system/CRM.

Candidate Profile:

• Graduate in any discipline.
• Candidates with 02 years of experience in Telecalling, Telesales, Customer Support, BPO or Healthcare Calling can apply.
• Good communication and convincing skills.

Comfortable with outbound calling and customer interaction. Basic computer/CRM knowledge will be an advantage