Assistant

Narayana Health; Mumbai; On-site; INR 200,000 - 300,000; Full time

Job summary

Narayana Health in Mumbai is seeking a patient relations/ front desk associate to manage appointments, guide patients, communicate timings, and coordinate with departments to ensure smooth patient flow.

The role involves handling inquiries, assisting relatives, resolving basic patient concerns, and directing reports and billing processes under HOD guidance. Strong communication and empathy are essential for delivering quality patient care.

Responsibilities

• Take care of the patient's appointments and communicate with them about the same.
• Guide patients with the information they want and provide the help needed.
• Convey the consultation timings and explain about their secretaries and appointment process.
• Read people for discomfort, impatience and anxiety and know how to manage them.
• Deal with all internal patient related matters under the guidance of the HOD.
• Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required
• Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.
• Attend to the phone calls within two rings.
• To solve the patients problem if any, to the extent possible.
• Co-ordinate with various department to get the reports on time
• After ascertaining the purpose e.g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant.

Job description

Select how often (in days) to receive an alert:

• Take care of the patient's appointments and communicate with them about the same.
• Guide patients with the information they want and provide the help needed.
• Convey the consultation timings and explain about their secretaries and appointment process.
• Read people for discomfort, impatience and anxiety and know how to manage them.
• Deal with all internal patient related matters under the guidance of the HOD.
• Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required
• Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.
• Attend to the phone calls within two rings.
• To solve the patients problem if any, to the extent possible.
• Co-ordinate with various department to get the reports on time
• After ascertaining the purpose e.g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant.