Customer Service Representative

atsMantra®; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

atsMantra® in Mumbai is seeking an experienced Patient Coordination Assistant to support healthcare professionals by handling inquiries, scheduling appointments, and coordinating with clinics.

You will maintain records of interactions, manage follow-ups, and ensure timely communication, while upholding patient confidentiality and a patient-centric approach.

The role involves liaising with doctors, clinic staff, and internal teams to deliver smooth patient care and timely resolutions.

Responsibilities

• Handle incoming and outgoing calls related to patient enquiries and coordination.
• Understand patient requirements and provide accurate and relevant information.
• Coordinate and schedule appointments with doctors, clinics, and healthcare professionals.
• Manage patient follow-ups, appointment confirmations, and rescheduling requests.
• Ensure timely communication with patients regarding their appointments and coordination requirements.
• Maintain accurate records of patient interactions, appointment schedules, and follow-up activities.
• Coordinate with internal teams, doctors, and clinic staff to ensure smooth patient management.
• Address patient queries and concerns professionally and escalate complex issues to the concerned team.
• Ensure patient information is handled confidentially and responsibly.
• Maintain a patient-centric approach and contribute to improving overall patient satisfaction.
• Perform other related coordination and administrative activities as assigned by the reporting manager.

Job description

• Handle incoming and outgoing calls related to patient enquiries and coordination.
• Understand patient requirements and provide accurate and relevant information.
• Coordinate and schedule appointments with doctors, clinics, and healthcare professionals.
• Manage patient follow-ups, appointment confirmations, and rescheduling requests.
• Ensure timely communication with patients regarding their appointments and coordination requirements.
• Maintain accurate records of patient interactions, appointment schedules, and follow-up activities.
• Coordinate with internal teams, doctors, and clinic staff to ensure smooth patient management.
• Address patient queries and concerns professionally and escalate complex issues to the concerned team.
• Ensure patient information is handled confidentially and responsibly.
• Maintain a patient-centric approach and contribute to improving overall patient satisfaction.
• Perform other related coordination and administrative activities as assigned by the reporting manager.