Tele Caller

Ideal Icecream Private Limited.; Mangaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Ideal Icecream Private Limited. is seeking a dedicated liaison to engage retailers and dealers, ensuring smooth coordination and strong partner relations across Karnataka.

You will gather structured feedback on product quality, delivery timeliness, packaging, and service, while maintaining accurate MIS records and escalating issues to the Back Office Admin for prompt resolution.

Responsibilities

• Retailer & Dealer Communication: Proactively reach out to dealers and retail partners to maintain strong relationships and ensure smooth, ongoing coordination.
• Feedback Collection: Gather structured feedback regarding product quality, order supply timeliness, packaging, and overall service experience.
• Record Keeping & MIS Management: Maintain, update, and manage accurate MIS reports and records tracking dealer feedback and raised concerns.
• Internal Reporting: Escalate and report compiled feedback and issue reports directly to the Back Office Admin for swift resolution and follow-up.

Job description

Roles & Responsibilities

• Retailer & Dealer Communication: Proactively reach out to dealers and retail partners to maintain strong relationships and ensure smooth, ongoing coordination.
• Feedback Collection: Gather structured feedback regarding product quality, order supply timeliness, packaging, and overall service experience.
• Record Keeping & MIS Management: Maintain, update, and manage accurate MIS reports and records tracking dealer feedback and raised concerns.
• Internal Reporting: Escalate and report compiled feedback and issue reports directly to the Back Office Admin for swift resolution and follow-up.