Tele Caller

Global Neuro And Spine Care Pvt Ltd; Durgapur; On-site; INR 167,000 - 279,000; Full time

Job summary

Global Neuro And Spine Care Pvt Ltd is seeking a Customer Support Executive in Durgapur to handle patient calls, provide information about services, and maintain accurate call records. Freshers are welcome, with basic computer skills required.

This onsite role involves shift-based work, contributing to responsive patient service. Fluency in Hindi, English, and Bengali is expected to assist callers and ensure clear communication.

Qualifications

• Freshers are welcome to apply.
• Healthcare sector experience is an advantage.
• Basic computer knowledge is mandatory.

Responsibilities

• Make outbound calls to customers/patients as per business requirements.
• Handle inbound calls professionally and resolve queries effectively.
• Provide accurate information about services/products.
• Maintain proper call records and update relevant details in the system.
• Follow communication scripts and company guidelines.
• Ensure high levels of customer satisfaction through clear and courteous communication.

Skills

Good verbal communication

Polite and confident interaction

Basic computer & data entry

Shift willingness

Customer-focused & team-oriented

Hindi

English

Bengali

Job description

7022033044 Experience & Eligibility

• Experience: 0-5 years
• Freshers are welcome to apply
• Prior experience in the healthcare sector will be an added advantage
• Basic knowledge of computers is mandatory
  

Roles & Responsibilities

• Make outbound calls to customers/patients as per business requirements
• Handle inbound calls professionally and resolve queries effectively
• Provide accurate information about services/products
• Maintain proper call records and update relevant details in the system
• Follow communication scripts and company guidelines
• Ensure high levels of customer satisfaction through clear and courteous communication
  

Key Skills Required

• Good verbal communication skills
• Ability to interact politely and confidently with callers
• Basic computer and data entry skills
• Willingness to work in shifts
• Customer-focused and team-oriented attitude
• Languages required: Hindi, English, Bengali

Location:

Durgapur (Onsite - No work form home)

Work Schedule:

6 days a week (Shift-based)

Salary:

As per industry standards