Tele Caller

Gauranga Study Abroad Consultants Pvt Ltd; Delhi; On-site; INR 201,000 - 268,000; Full time

Job summary

Gauranga Study Abroad Consultants Pvt Ltd in Delhi seeks a proactive Outreach Associate to join the student services team. You will make outbound calls to prospective students, explain abroad study programmes, and convert inquiries into counselling sessions.

This role requires strong communication, basic computer skills, and the ability to update CRM and maintain records. You will follow up on leads, manage call logs, and support seniors with documentation and customer service.

Qualifications

• Excellent verbal communication in English and Hindi.
• Good listening and interpersonal skills.
• Confidence and persuasive speaking ability.
• Basic computer knowledge (MS Office, email, CRM tools).
• Polite, professional, and presentable.
• Pleasing personality with strong customer service orientation.
• Basic understanding of overseas education procedures.
• Multitasking and time-management abilities.
• Good organizational skills and attention to detail.

Responsibilities

• Make outbound calls to prospective students to promote abroad studies programmes.
• Follow up on leads and maintain detailed call records.
• Respond to inquiries, explain services, and convert leads into sales and invite for counselling sessions.
• Maintain and update the database. Handle students' feedback and resolve issues if necessary.
• Handle all student filing records and manage all in/out documents; assist seniors in workflow.

Skills

Verbal communication

CRM tools

Multitasking

Tools

MS Office

CRM tools

Job description

Make outbound calls to prospec ve students promote abroad studies programme Follow up on leads and maintain detailed call records.

Respond to inquiries, explain services, and convert leads into sales and invite for one to counselling sessions.

Maintain and update the database. Handle students feedback and escape issues if necessary.

Handling all students filing records Maintain and handle all record In and out documents delivery Help to senior in their working process Skills Required:

Skills Required:

• Excellent verbal communica on in [ English, Hindi, etc.].
• Good listening and interpersonal skills.
• Confidence and persuasive speaking ability.
• Basic computer knowledge (MS Office, email, CRM tools).
• Polite, professional, and presentable.
• Pleasing personality with strong customer service orienta on.
• Basic understanding of overseas educa on procedures.
• Mul tasking and me-management abili es.
• Good organiza onal skills and a en on to detail.
• Proficiency in MS Office and email communication