TechOps Engineer

Paytm; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading telecom service provider is seeking a dynamic TechOps Engineer in India, Uttar Pradesh. This role involves supporting telecom platforms, including USSD and IVR, with a focus on real-time monitoring and troubleshooting. Candidates should have hands-on Linux experience and knowledge of telecom protocols. Responsibilities include managing incidents and coordinating with teams for service delivery. An educational background in B.Tech, B.E, or MCA is required, along with strong communication skills and accountability.

Qualifications

• Hands-on experience with Linux/Unix for troubleshooting and logs analysis.
• Basic understanding of SIP protocol and telecom services.
• Exposure to USSD and IVR platforms in a telecom/VAS environment.
• Knowledge of CRBT systems and their integrations.
• Familiarity with networking fundamentals such as TCP/IP.

Responsibilities

• Monitor and manage telecom platforms including USSD, IVR, SIP, and CRBT.
• Perform L1 troubleshooting for platform-related issues.
• Coordinate with internal teams and external operators for issue resolution.
• Support daily operations and service availability monitoring.
• Analyze logs and provide RCA for incidents.

Skills

Linux/Unix

SIP protocol

USSD platforms

IVR systems

CRBT systems

Networking fundamentals

Monitoring tools

Ticketing systems

Education

B.Tech / B.E / MCA

Tools

Jira

Remedy

EGL

Grafana

Prometheus

Job description

Job Summary

Paytm is looking for a dynamic TechOps Engineer to support its telecom and VAS platforms. The role involves real-time monitoring, troubleshooting, and operational support for services like USSD, IVR, SIP, and CRBT, ensuring seamless service delivery to telecom partners and end users.

Key Responsibilities

• Monitor and manage Paytm telecom platforms including USSD, IVR, SIP, and CRBT services
• Perform L1 troubleshooting for platform, network, and service-related issues
• Handle alerts, alarms, and incident tickets within defined SLAs
• Coordinate with internal teams (Platform, Network, Deployment) and external operators for issue resolution
• Support daily operations, health checks, and service availability monitoring
• Analyze logs and provide initial RCA for incidents and recurring issues
• Assist in deployment activities, configurations, and change management
• Ensure proper communication and escalation in case of service impact
• Maintain documentation, SOPs, and operational reports

Required Skills

• Hands-on experience with Linux/Unix (basic commands, troubleshooting, logs analysis)
• Basic understanding of SIP protocol, call flows, and telecom services.
• Exposure to USSD and IVR platforms in telecom/VAS environment
• Knowledge of CRBT systems and integrations with operators
• Understanding of networking fundamentals (TCP/IP, ports, latency, routing basics)
• Experience with monitoring tools and ticketing systems (Jira, Remedy, EGL, Grafana, Prometheus)

Soft Skills

• Strong ownership and accountability
• Good communication skills for cross-team and operator coordination
• Ability to work in a 24x7 shift environment
• Quick troubleshooting and problem-solving mindset

Education

• B.Tech / B.E / MCA