Customer Care Executive

Naukri E Hire Campaign; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Paytm in Mumbai is hiring a Customer Support representative to handle inbound/outbound calls, emails, and chats from office. The shift runs 9:30 AM to 6:30 PM with a 6-day work week and immediate joining option.

Qualifications include 0–4 years’ experience, any degree, strong English communication, and ability to multitask. CRM tools experience is a plus; interviews are conducted virtually.

Qualifications

• 0–4 years of experience in customer support
• Excellent written and verbal English communication
• Ability to handle multiple chats/emails/calls
• Professionalism and customer satisfaction focus
• Willingness to work in a fast-paced environment and 6-day work week

Responsibilities

• Handle inbound and outbound customer calls
• Respond to queries via email, chat, and other digital platforms
• Provide accurate information on products, services, and policies
• Troubleshoot issues and escalate when required
• Maintain professionalism and ensure customer satisfaction
• Document interactions and follow up as needed
• Collaborate with internal teams to improve service quality
• Meet KPIs and SLA targets
• Adhere to company policies and processes

Skills

Customer service

English communication

Multitasking

Problem solving

Teamwork

AI tools experience

Education

Any degree

Tools

CRM tools

Job description

Dear Candidates,

We have an exciting opportunity with Paytm for the position of Customer Support.

Job Details

• Skill Combination: Customer support
• Experience: 0 to 4 years
• Job Location: Mumbai
• Work Mode: Work from Office (6 days- WFO)
• Shift Timings: 9:30 AM to 6:30 PM
• Notice Period: Immediate Joiner
• Interview Process: 1 Rounds (Virtual)
• Qualification: Any Degree

Note: This is not the walk-in interview. After HR select Paytm team will connect with you and share the interview invite with you.

Job Description

Key Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer queries via email, chat, and other digital platforms
• Provide accurate information on products, services, and policies
• Troubleshoot issues and escalate when required
• Maintain professionalism and ensure customer satisfaction
• Document interactions and follow up as needed
• Collaborate with internal teams to improve service quality
• Meet KPIs and SLA targets
• Adhere to company policies and processes

Skills & Qualifications

• 24 years of experience in voice and non-voice customer service
• Manage multiple chats/emails/calls simultaneously
• Excellent communication skills in English (written and verbal)
• Strong problem-solving abilities
• Ability to multitask efficiently
• Familiarity with CRM tools is an advantage
• Comfortable working in a fast-paced environment
• Willingness to work rotational shifts (6 days/week)
• Good interpersonal and teamwork skills
• Candidates with hands on experience on AI tools would be preferred.