Technical Lead - Technical Operations

Comviva; Tauru; On-site; INR 600,000 - 800,000; Full time

Job summary

Comviva is seeking a skilled L2 Production Support professional to monitor and troubleshoot VAS platforms, with emphasis on SMSC and USSD. You will manage production incidents, perform RCA, and collaborate with cross-functional teams to ensure service levels are met.

The role involves Linux system administration, scripting for automation, and basic database troubleshooting on MySQL and Oracle, while following ITIL processes and contributing to knowledge bases.

Qualifications

• Monitor, troubleshoot, and provide L2 support for VAS platforms (SMSC, USSD).
• Lead incident bridge calls and ensure timely resolution within SLAs.
• Perform RCA for critical incidents and drive preventive actions.

Responsibilities

• Monitor, troubleshoot, and provide L2 support for VAS platforms, primarily SMSC and USSD.
• Manage production incidents, perform impact assessment, lead incident bridge calls, and ensure timely resolution within defined SLAs.
• Conduct Root Cause Analysis (RCA) for critical incidents and drive preventive and corrective actions.
• Perform system administration and troubleshooting on Linux servers.
• Develop and execute basic to intermediate automation scripts using Python, Bash, or PowerShell to improve operational efficiency.
• Execute basic database administration and troubleshooting activities on MySQL and Oracle databases.
• Monitor application health, system performance, and service availability while proactively identifying potential risks.
• Collaborate with Engineering, Product, and Customer Support teams for issue resolution, deployments, and change management activities.
• Support software upgrades, patch deployments, and production releases while ensuring minimal business impact.
• Maintain operational documentation, incident reports, and knowledge base articles.
• Ensure adherence to ITIL processes, operational governance, and customer SLAs.
• Demonstrate a basic understanding of GSM network elements and their interaction with telecom applications.
• Possess working knowledge of Operating System Virtualization concepts to support virtualized environments.

Skills

Incident management

Root Cause Analysis

Production support

GSM architecture knowledge

OS virtualization knowledge

Linux

Python scripting

PowerShell scripting

Bash scripting

Tools

SMSC

USSD

Job description

Key Responsibilities

• Monitor, troubleshoot, and provide L2 support for Value Added Services (VAS) platforms, primarily SMSC and USSD.
• Manage production incidents, perform impact assessment, lead incident bridge calls, and ensure timely resolution within defined SLAs.
• Conduct Root Cause Analysis (RCA) for critical incidents and drive preventive and corrective actions.
• Perform system administration and troubleshooting on Linux servers.
• Develop and execute basic to intermediate automation scripts using Python, Bash, or PowerShell to improve operational efficiency.
• Execute basic database administration and troubleshooting activities on MySQL and Oracle databases.
• Monitor application health, system performance, and service availability while proactively identifying potential risks.
• Collaborate with Engineering, Product, and Customer Support teams for issue resolution, deployments, and change management activities.
• Support software upgrades, patch deployments, and production releases while ensuring minimal business impact.
• Maintain operational documentation, incident reports, and knowledge base articles.
• Ensure adherence to ITIL processes, operational governance, and customer SLAs.
• Demonstrate a basic understanding of GSM network elements and their interaction with telecom applications.
• Possess working knowledge of Operating System Virtualization concepts to support virtualized environments.

Required Skills

Technical Skills

• VAS Platforms: SMSC, USSD
• Operating Systems: Linux
• Incident Management: Incident handling, Root Cause Analysis (RCA), Production support
• Scripting: Python, Bash, PowerShell (Basic to Intermediate)
• Databases: MySQL, Oracle (Basic to Intermediate)
• Telecom: Basic knowledge of GSM architecture and network elements
• Virtualization: Basic understanding of OS virtualization technologies