TechOps Engineer I

Mobikwik; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Mobikwik is hiring for a Production Support professional to provide L1/L2 support for Zaakpay payment gateway applications. You will monitor real-time transactions, analyze logs, and troubleshoot Java-based services to ensure uptime and performance.

You will work in a FinTech environment, perform data queries in MySQL and MongoDB, and collaborate with DBAs/engineering. Shift-based schedule, with an emphasis on ownership and urgency.

Qualifications

• 1-2 years of experience in TechOps, Production Support, Application Support or Application Operations.
• Working knowledge of Java-based applications: reading stack traces, logs and basic thread/heap concepts.
• Good hands-on skills in MySQL (joins, aggregations, subqueries) and working knowledge of MongoDB (queries, indexes).
• Ability to perform log analysis and basic troubleshooting for production issues.
• Working knowledge of Python and Bash scripting to automate small tasks and build reports.
• Good understanding of Linux fundamentals and basic networking concepts (TCP/IP, DNS, HTTP, TLS).
• Willingness to work in shifts and support a 24x7 production environment.

Responsibilities

• Provide L1/L2 production support for Zaakpay payment gateway apps; follow runbooks and escalate complex issues per SLAs.
• Monitor real-time payment transactions and flag anomalies early.
• Track transaction success rates, availability and latency and report deviations.
• Investigate production issues using logs, dashboards and monitoring tools and help identify causes in Java-based apps.
• Support testing and validation of fixes and hotfixes before/after release.
• Respond to alerts, take first-level action per runbooks, and keep stakeholders updated on status.
• Assist in root cause analysis and post-incident reporting.
• Follow up on preventive actions and maintain incident and shift records.
• Write and run MySQL and MongoDB queries for statistics and reports.
• Escalate data discrepancies and DB performance issues to DBA/engineering.

Skills

Java logs

MySQL

MongoDB

Python scripting

Bash scripting

Linux basics

Networking basics

Shift work

Payment fintech

Job description

Responsibilities:

Production Support

• Provide L1/L2 production support for Zaakpay payment gateway applications; follow runbooks and escalade complex issues to the TechOps Lead or L3 within defined SLAs
• Monitor real-time payment transactions, including bank and acquirer-level success rates, and flag anomalies early
• Track transaction success rates, availability and latency against targets, and report deviations promptly
• Investigate production issues using application logs, dashboards and monitoring tools, and help identify likely causes in Java-based applications
• Support the team in testing and validating fixes and hotfixes before and after release

Incident Management

• Respond to alerts and incidents, take first-level action as per runbooks, and keep stakeholders updated on status
• Assist in root cause analysis and help prepare post-incident reports
• Follow up on preventive actions and help reduce repeat incidents
• Maintain accurate incident, ticket and shift-handover records

Data and Databases

• Write and run MySQL and MongoDB queries for statistics, reconciliation checks and business reports
• Help investigate data discrepancies and database performance issues, and escalade to the DBA or engineering teams when needed
• Learn query tuning, indexing, replication and replica set basics from senior team members

Requirements:

• 1-2 years of experience in TechOps, Production Support, Application Support or Application Operations
• Working knowledge of Java-based applications: reading stack traces, understanding application behavior and logs, and basic awareness of thread and heap issues
• Good hands-on skills in MySQL (joins, aggregations, subqueries, basic query optimization) and working knowledge of MongoDB (queries, aggregation, indexes)
• Ability to perform log analysis and basic troubleshooting for production issues
• Working knowledge of Python and Bash scripting to automate small operational tasks and build reports
• Good understanding of Linux fundamentals (file system, processes, permissions, common commands) and basic networking concepts (TCP/IP, DNS, HTTP, TLS)
• Willingness to work in shifts and to support a 24x7 production environment, with a sense of ownership and urgency
• Experience in payment systems, fintech or transaction platforms is a plus