Senior Product Manager

Teeoff Technologies; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Collaborative environment

Flexible hybrid setup

Job summary

A technology company is seeking a Tech Support Engineer in Gurgaon, Haryana. This role involves automating processes, analyzing data, managing Jenkins pipelines, and troubleshooting SIP/RTP call infrastructure. The ideal candidate has 4-5 years of experience in tech support or DevOps, strong skills in Python and Bash, and a knack for problem-solving. Join a collaborative environment with a clear growth path into DevOps and platform engineering.

Qualifications

• 4–5 years in tech support, DevOps, or operations engineering.
• Experience with automation using Python and Bash.
• Strong sysadmin skills in Linux environments.

Responsibilities

• Write automation scripts for log processing and health checks.
• Analyze CDRs and system logs to find trends and anomalies.
• Troubleshoot SIP/RTP issues for call quality.

Skills

Python

Bash

Data Analysis

SQL

Jenkins

SIP/RTP

Linux

Monitoring

Tools

Prometheus

Grafana

ELK

CloudWatch

Job description

Tech Support Engineer

Department: Technology / Operations

Experience: 4–5 Years

Employment Type: Full-Time

Location: Gurgaon, Haryana, India

Work Mode: Work from Office

Reporting To: Engineering Manager / Head of Ops

Who We Are

TeeOff Technologies builds CPaaS and AI-powered communication products. Our platform handles millions of voice calls, IVR interactions, and automated workflows daily. We need someone who keeps it all running, makes it better, and automates the pain away.

The Role — Straight Up

This isn’t traditional “reset the password” tech support. You’re the bridge between engineering and operations. You automate everything that shouldn’t be manual, analyze data to find what’s broken before it breaks, manage deployments through Jenkins, and troubleshoot SIP/RTP call infrastructure when calls don’t connect or sound like garbage. If you’ve worked in telecom/VoIP ops and can write a Python script in your sleep — we want to talk.

What You’ll Actually Do

• Write automation scripts (Python, Bash) — log processing, health checks, report generation, alert management, self-healing systems
• Analyze CDRs, system logs, and platform metrics — find trends, catch anomalies, build dashboards that matter
• Manage Jenkins pipelines — production deployments, rollbacks, environment configs, release management
• Troubleshoot SIP/RTP issues — registration failures, call quality problems, codec mismatches, NAT traversal, RTP stream analysis (Wireshark, sngrep, Homer)
• Provide L2/L3 production support — incident response, root cause analysis, and actually fixing the root cause (not just restarting services)
• Set up monitoring — Prometheus, Grafana, ELK, CloudWatch — with alerts that are useful, not noisy
• Document everything — runbooks, escalation procedures, knowledge base — so the team doesn’t depend on tribal knowledge

Essential Skills

• 4–5 years in tech support, DevOps, or operations engineering — real production experience
• Scripting: Python + Bash — you automate first, do manually never. Cron jobs, data pipelines, operational tooling
• Data Analysis: SQL, log parsing, data aggregation. Comfortable with pandas, Metabase, Grafana, or advanced spreadsheets
• Jenkins & CI/CD: Jenkinsfile, pipelines, plugins, deployment strategies (blue-green, canary, rolling). You’ve managed real deployments
• SIP/RTP: You understand INVITE/BYE/REGISTER flows, RTP/SRTP media, codec negotiation (G.711, G.729, Opus), call routing, IVR systems. Experience with Asterisk or FreeSWITCH is a big plus
• Linux: Strong sysadmin skills — systemd, networking, firewall, disk management, performance troubleshooting (CentOS/Ubuntu)
• Monitoring: Prometheus, Grafana, ELK, Nagios, or CloudWatch — you’ve built dashboards and set up meaningful alerts

Currently Hot in Market — Bonus If You Know

• Docker + Kubernetes — containerized deployments, pod management, scaling
• Infrastructure as Code — Ansible, Terraform for reproducible environments
• AI/ML ops — model deployment, inference pipeline management, GPU orchestration
• WebRTC and real-time streaming infrastructure
• Homer SIP Capture — VoIP-specific monitoring and troubleshooting at scale
• AWS services — EC2, S3, RDS, SQS, CloudWatch, Lambda for operational automation
• Observability platforms — OpenTelemetry, Datadog, New Relic for end-to-end tracing

The Kind of Person We Want

You hate doing the same thing twice — if it can be automated, you automate it. You have a positive, problem‑solving attitude — when things break at 2 AM, you don’t panic, you diagnose. You’re dedicated — production reliability is personal to you. You want to grow beyond just support — into DevOps, SRE, platform engineering — and we’ll give you that runway. You want to build systems that work, not just patch things that don’t.

Why Join Us

• Competitive salary
• Work on a platform processing millions of voice interactions — real‑world scale problems
• Learn VoIP, cloud infra, AI deployment, automation — something new every single week
• Collaborative environment where ops and engineering work together, not against each other
• Clear growth path — from support into DevOps/SRE/Platform Engineering
• Flexible hybrid setup

Let’s build something great together.