Technical Operations Engineer

Tanla Platforms; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tanla Platforms in Gurugram, India, seeks a Technical Operations professional to monitor and maintain the telecom infrastructure behind our services. You will handle 2nd-level support, ensure 24/7 availability, and collaborate with engineering to resolve escalations for optimal client experience.

The role requires hands-on experience with gateway/SMPP, Linux, MySQL, and automation tools. You will work across domestic and international operators, drive improvements, and contribute to

Qualifications

• Bachelor-level degree in computer science or engineering.
• Experience in troubleshooting and deployment of gateway/kannel/telecom related products, SMPP workflows and operator/client communications.
• Knowledge of Linux (RHEL/CentOS), Shell/PHP, and MySQL administration.
• Hands-on experience with tcpdump/wireshark for capture and analysis.
• Experience with configuration/automation tools like GIT, Ansible, Jenkins, monitoring tools (Site24x7, Nagios, Grafana), Jira, OTRS.
• Basic networking knowledge (IP, netmask, gateway, DNS, routes).
• Excellent organization, communication, and documentation skills.

Responsibilities

• Deployment, maintenance and optimization of gateway/Kannel/SMPP setup.
• Monitor VF-Services QoS, back-ups and uptimes to ensure high availability.
• Work on tickets and provide resolutions within SLA.
• Coordinate product releases and track bugs with engineering via Jira.
• Interface with telecom operators for SMPP connectivity.
• Manage MySQL queries,Linux configurations and automation tasks.
• Troubleshoot SMPP/operator issues and customer problems.
• Coordinate domestic and international operator interactions.
• Automate repetitive tasks to reduce manual effort.
• Prepare environments for testing/UAT and assist in release planning.
• Create FAQs and service documentation for knowledge base.
• Oversee testing environments and release automation activities.

Skills

Troubleshooting

Networking basics

Scripting

Linux administration

Monitoring tools

SLA-driven support

Education

B.Tech/B.E./BSc CS

Tools

Git

Ansible

Jenkins

Nagios

Grafana

Site24x7

Jira

OTRS

MySQL

tcpdump

Wireshark

Job description

Technical Operations

This team is responsible for monitoring and maintaining the infrastructure behind our services. They keep an eagle eye on availability and performance of our services. The team is available 24/7 to provide 2nd level technical support and resolution to problems and enquiries that customers report. They have an in-depth understanding of the products live on production servers. They work closely with engineering team to resolve all escalated cases from customer experience team to ensure clients have the best experience possible.

Key Responsibilities:

• 1. Deployment, Maintenance and optimization of gateway/Kannel/SMPP setup
• 2. Tracking and maintenance of VF-Services QOS, Backups and Uptimes and ensure the highest
• 3. Work on tickets and provide resolution with SLA
• 4. Manage timelines, product releases and track bugs with engineering team on Jira
• 5. Integration with telecom operators for SMPP account/connectivity
• 6. Configuration, queries and administration of MySQL and other Linux utilities
• 7. Troubleshooting SMPP/operator related and customer issues like Junk char issue, No/Fake delivery of message, Drop message, TPS testing, understanding of submit-sm and deliver-sm responses, account/connection type.
• 8. Interaction with domestic and international telecom operators for issue resolution
• 9. Automation of tasks using scripts to lower down the human intervention time on any tasks
• 10. Conduct sessions on new releases and KT with internal teams
• 11. Tracking of work and creating FAQs and Service Documents for documentation purpose.
• 12. Overseeing the preparation of environments for the testing/UAT of software releases, participate in the planning, scheduling and execution of said releases followed by automation

Qualifications:

• B. Tech/B.E/BSc computer science - - -
• Experience in troubleshooting, deployment of gateway/kannel/telecom related products, gateway and SMPP (kannel /smsc work flow/ operator or client level communication / bind type/ data coding/ character type setting/ TCP dump/ Hindi or short message testing/ connectivity establishment with multiple operators for message termination)
• Experience in Linux (RHEL/CentOS), Shell/PHP and knowledge of MySQL queries, optimization and administration
• Hands on experience on tcpdump/wireshark capturing & analysis
• Experience on configuration/management/automation tools such as GIT, Ansible, Jenkins, site 24*7 monitoring tool, Nagios, Grafana, Jira, OTRS
• Preferred qualifications: -
• Strong technology and analytical skills - -
• Should have basic knowledge in Network like IP address, Netmask, gateway, DNS, Network Route
• Excellent organization, communication, and documentation skills.