Technology Support Engineer

Accenture; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology consulting company is seeking a Technology Support Engineer in Hyderabad. This role involves resolving incidents across business systems, collaborating with vendors, and enhancing troubleshooting processes. Candidates must have at least 5 years of experience in Oracle Applications DBA and 15 years of full-time education. The position requires a strong understanding of database management and performance tuning. Join a dynamic team and contribute to operational stability in a crucial role.

Qualifications

• Minimum of 5 years of experience in Oracle Applications DBA.
• Strong understanding of database management and optimization techniques.
• Familiarity with performance tuning and troubleshooting of Oracle applications.

Responsibilities

• Resolve incidents and problems across business system components.
• Collaborate with vendors for issue analysis and resolution.
• Monitor system performance and identify areas for improvement.

Skills

Oracle Applications DBA

Database management

Optimization techniques

Backup and recovery strategies

Performance tuning

Education

15 years full time education

Job description

About The Role

Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Oracle Applications DBA

Good to have skills: NA

Minimum 5 year(s) of experience is required.

Educational Qualification: 15 years full time education

Summary

As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with vendors, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with service management teams to analyze and resolve issues, contributing to a seamless operational environment.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions for junior team members to enhance their skills and knowledge.
• Monitor system performance and proactively identify areas for improvement.

Professional & Technical

Skills

• Must To Have
• Proficiency in Oracle Applications DBA.
• Strong understanding of database management and optimization techniques.
• Experience with backup and recovery strategies for Oracle databases.
• Familiarity with performance tuning and troubleshooting of Oracle applications.
• Knowledge of security best practices for database management.

Additional Information

• The candidate should have minimum 5 years of experience in Oracle Applications DBA.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

Qualification

15 years full time education