Technology Support Engineer

Accenture in India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in India based in Bengaluru is seeking a Technology Support Engineer to manage Oracle EBS R12 environments and provide robust DBA support. You will install, configure, and maintain Oracle EBS, perform cloning, patching, upgrades, and oversee environment refreshes to ensure operational stability.

You will monitor database and application performance, handle RMAN backups and DR strategies, and collaborate with Oracle Support and cross-functional teams to resolve production incidents and

Qualifications

• Minimum 3 years of experience in Oracle Applications DBA.
• Experience with Oracle EBS R12 environments (12.1/12.2).
• Proficient in ADOP/ADPATCH/TXK patching and maintenance.
• Strong knowledge of RMAN backups, DR strategies and performance tuning.
• Experience with WebLogic and multi-tier application management.
• Ability to coordinate with Oracle Support for SR management.

Responsibilities

• Install, configure, and maintain Oracle EBS R12 environments.
• Perform cloning, patching, upgrades, and environment refreshes.
• Manage Concurrent Managers, Workflow Mailer, and application services.
• Monitor and optimize EBS and Oracle DB performance.
• Handle backup, recovery, DR, and high-availability setups.
• Provide techno-functional support across EBS modules (Finance/ SCM/ HR).
• Coordinate with Oracle Support and cross-functional teams for issue resolution.

Skills

Oracle EBS Apps DBA

ADOP/ADPATCH/TXK patching

Delphix cloning

Oracle Database Administration

RMAN Backup & Recovery

WebLogic administration

SR handling with Oracle Support

Education

15 years full time education

Tools

Delphix

Job description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Oracle Applications DBA

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities:

• Install, configure, and maintain Oracle EBS R12 (12.1 / 12.2) environments


• Perform cloning, patching (ADOP), upgrades, and environment refresh activities


• Manage Concurrent Managers, Workflow Mailer, and application services


• Monitor and optimize EBS application and Oracle database performance


• Handle backup and recovery (RMAN), disaster recovery, and high availability setups


• Administer WebLogic, including application and database tier components


• Provide techno-functional support across EBS modules (Finance / SCM / HR)


• Gather and analyze business requirements and propose appropriate solutions


• Troubleshoot production issues (technical and functional) and ensure RCA completion


• Manage user access, responsibilities, and application security


• Perform database performance tuning (SQL tuning, indexing, query optimization)


• Support version upgrades (e.g., R12.1 to R12.2) and patch analysis


• Coordinate with Oracle Support for SR management and critical issue resolution
  
• Collaborate with cross-functional teams (DBA, Infra, Functional, Business)

Professional & Technical Skills:

• Strong experience in Oracle EBS Apps DBA activities


• Expertise in ADOP / ADPATCH / TXK patching


• Hands-on experience in cloning (Delphix), patching, and upgrades


• Oracle Database Administration (12c / 19c)


• Backup and Recovery (RMAN) and DR strategies


• Performance tuning (Database, Applications, Concurrent Requests)


• Experience in WebLogic and application server management


• Experience working with Oracle Support (SR handling)

Additional Information:

• The candidate should have minimum 3 years of experience in Oracle Applications DBA.


• This position is based at our Bengaluru office.


• A 15 years full time education is required.