Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.
Responsibilities
Bridging the gap between project and support teams through techno‑functional expertise.
- For a new business implementation project, drive the end‑to‑end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno‑functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day‑to‑day queries/ technical problems which may arise
- Create and deploy automation tools/solutions to ensure process optimisation and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on‑site manager with the necessary details wrt any change and off‑site support
Skill Upgradation & Competency Building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
Deliverables
- Contribution to customer projects: Quality, SLA, ETA, number of tickets resolved, problems solved, # of change requests implemented, zero customer escalation, CSAT
- Automation/Process optimisation: reduction in process/steps, reduction in number of tickets raised
- Skill upgradation: # of trainings & certifications completed, # of papers, articles written in a quarter
Experience
5-8 Years
Seniority Level
Employment Type
Job Function
Industries
- IT Services and IT Consulting
About the Company
Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realise them, we need people inspired by reinvention of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we.