Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.
Responsibilities
- Bridge the gap between project and support teams through techno‑functional expertise.
- Drive end‑to‑end process for new business implementation projects, from business requirement management to integration, configuration, and production deployment.
- Check feasibility of new change requirements and provide optimal solutions with clear timelines.
- Provide techno‑functional solution support for new business implementations, building systems from scratch.
- Support the solutioning team with architectural design, coding, testing, and implementation.
- Understand functional and technical design and architecture to be implemented on the ERP system.
- Customize, extend, modify, localise or integrate the existing product via coding, testing, and production activities.
- Implement business processes, requirements, and underlying ERP technology to translate them into ERP solutions.
- Write code following developmental standards, decide upon the implementation methodology.
- Provide product support and maintenance to clients for a specific ERP solution, resolving day‑to‑day queries and technical problems.
- Create and deploy automation tools/solutions to ensure process optimisation and increase efficiency.
- Align technical and functional requirements of the project, providing solutioning advice to clients or internal teams.
- Support the on‑site manager with necessary details for changes and off‑site support.
Skill Upgradation & Competency Building
- Clear Wipro exams and internal certifications from time to time to upgrade skills.
- Attend trainings and seminars to sharpen knowledge in functional/technical domains.
- Write papers, articles, and case studies and publish them on the intranet.
Performance Parameters
- Contribution to customer projects: Quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, CSAT.
- Automation: Process optimisation, reduction of steps, reduction of tickets raised.
- Skill upgradation: Number of trainings & certifications completed, number of papers/articles written per quarter.
Mandatory Skills
Oracle Apps Technical.
Experience
8‑10 years.
Company Overview
Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realise them, we need people inspired by reinvention – of yourself, your career, and your skills. We want to see the constant evolution of our business and industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.