Techno Functional Consultant L1

Wipro; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

An IT services company in Hyderabad seeks a Mid-Senior level professional with 5-8 years of experience to provide techno-functional support for ERP solutions. You will bridge the gap between project and support teams while managing new business implementations from start to finish. Responsibilities include coding, customization, and ensuring high-quality deliverables to clients. You should continuously upgrade your skills through internal training and certifications. This full-time role emphasizes solution delivery and process optimization.

Qualifications

• 5-8 years of relevant experience in Information Technology.
• Clear Wipro exams and internal certifications.
• Knowledge in ERP systems and solutions.

Responsibilities

• Bridge project and support teams through techno-functional expertise.
• Drive end-to-end process for new business implementation projects.
• Provide solution support for ERP system implementation.

Skills

Techno-functional expertise

Code writing to developmental standards

Ability to bridge technical and functional requirements

Job description

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.

Responsibilities

Do

• Bridging the gap between project and support teams through techno-functional expertise
• Drive the end-to-end process for new business implementation projects from business requirement management to integration, configuration, and production deployment.
• Check feasibility of new change requirements and provide optimal solutions to the client with clear timelines.
• Provide techno-functional solution support for all new business implementations while building the entire system from scratch.
• Support the solutioning team from architectural design, coding, testing, and implementation.
• Understand functional and technical design and architecture to be implemented on the ERP system.
• Customize, extend, modify, localize, or integrate the existing product through coding, testing, and production.
• Implement business processes, requirements, and the underlying ERP technology to translate them into ERP solutions.
• Write code according to developmental standards to decide upon the implementation methodology.
• Provide product support and maintenance to clients for a specific ERP solution and resolve day-to-day queries/technical problems that may arise.
• Create and deploy automation tools/solutions to ensure process optimization and increased efficiency.
• Act as a bridge between technical and functional requirements of the project and provide solutioning/advice to the client or internal teams accordingly.
• Support the on-site manager with necessary details regarding any change and off-site support.

Skill upgradation and competency building

• Clear Wipro exams and internal certifications from time to time to upgrade the skills.
• Attend trainings, seminars to sharpen knowledge in functional/technical domain.
• Write papers, articles, case studies, and publish them on the intranet.

Deliver

• Contribution to customer projects – quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, CSAT.
• Automation – process optimization, reduction in steps, reduction in number of tickets raised.
• Skill upgradation – number of trainings & certifications completed, number of papers, articles written in a quarter.

Experience

5–8 years of relevant experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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