Technician, Crane Service

Konecranes; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading material handling solutions provider in New Delhi is hiring a Field Service Engineer to manage service and maintenance at customer locations. The ideal candidate should have a B.E in Electrical, along with 7-8 years of field service experience. Responsibilities include planning work assignments and consulting with customers based on service recommendations. This role offers the opportunity to be part of a dynamic team dedicated to providing exceptional customer experience.

Qualifications

• 7-8 years of experience in field service engineering.
• Strong customer focus and communication skills.
• Knowledge of ISO 14001 & 45001 standards.

Responsibilities

• Plan and execute service assignments at customer sites.
• Estimate labor hours and parts cost for repairs.
• Consult with customers on service recommendations.

Skills

CRM Siebel

Field Service Siebel

Customer focused

Advance Crane Technical knowledge

Education

B.E in Electrical

Job description

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

One of Konecranes core competitive advantages is its highly skilled, motivated and engaged employees.

Our three core values – trust in people, total service commitment and sustained profitability – create a joint foundation for all Konecranes employees. They are the backbone of our company and guide our decisions and priorities. Konecranes values are a part of our identity and shown in our behavior – the values guide our leadership, operations and activities.

We are now looking for a Field Service Engineer who is passionate about working in Field Services role. In this role, you will be responsible for the services and maintenance at site location.

Your key role

• Work assignments are planned by the branch (service planner or maintenance planner) and assigned to the field operative.
• The field operative accepts work packages and enters work against the SR/WP.
• The field operative cannot create new service requests (except through “do work”).
• Record faults/exceptions using Risk & Recommendation method.
• Estimate labor hours and parts cost for repairs.
• Perform Safety Review and Visit Review and record next steps.
• Consult with our customers to permit informed buying decisions based on recommendations made.
• Awareness of ISO 14001 & 45001 standard.

Qualifications

Qualification and Experience: B.E (Electrical)

Number of years of experience: 7-8 years

Competencies and skills we expect for this role:

• CRM Siebel
• Field Service Siebel
• Customer focused
• Advance Crane Technical knowledge

What we offer you

In return, we can offer you an exciting and challenging Field Service Engineer position in the Industrial Services North India team and with us, you will create value added services and connecting our customers as per our Lifting People Strategy.

Additional Information

Please apply through www.konecranes.com/career

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.