Engineer, Crane Service

Konecranes; Kolkata District; On-site; INR 650,000 - 900,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life balance

Innovative and dynamic working env.

Leading crane technology

Job summary

Konecranes is hiring an Engineer, Crane Service to carry out on-site maintenance and service at customer locations. You will execute planned service, inspect equipment, and troubleshoot cranes, hoists, and related electrical systems while documenting activities in CRM Siebel Field Service.

The ideal candidate has 5–6 years of field service experience, a Diploma/B.E. in Electrical, and a customer-focused approach, with strong teamwork and safety mindset.

Qualifications

• Diploma/B.E. in Electrical engineering or equivalent.
• 5–6 years of field service experience on cranes.
• Experience with CRM Siebel Field Service Portal.
• Ability to diagnose and repair field service issues.
• Knowledge of preventive and predictive maintenance.

Responsibilities

• Execute service assignments planned and allocated by the Service Planner or Maintenance Planner.
• Accept work packages and accurately record work performed against Service Requests (SR) and Work Packages (WP).
• Perform inspection, maintenance, troubleshooting, and repair activities at customer sites.
• Record faults, observations, and recommendations using the Risk & Recommendation methodology.
• Estimate labor hours, material requirements, and parts costs for repair work.
• Conduct Safety Reviews and Visit Reviews and document outcomes along with recommended next steps.
• Ensure all service activities comply with company safety standards and procedures.
• Consult and interact with customers, providing technical advice and recommendations to support informed maintenance and repair decisions.
• Complete service reports and documentation accurately through CRM Siebel Field Service systems.
• Identify opportunities for service improvements and additional maintenance requirements.
• Maintain professional customer relationships and contribute to customer satisfaction and retention.
• Awareness of ISO 14001 & 45001 Standards

Skills

EOT Cranes

Hoists

Material Handling Equipment

Electrical systems

Motors & drives

Control circuits

CRM Siebel

Diagnostics

Preventive maintenance

Education

Diploma/B.E. (Electrical)

Tools

Siebel Field Service Portal

Job description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

One of Konecranes core competitive advantages is its highly skilled, motivated and engaged employees.

Create a joint foundation for all Konecranes employees. They are the backbone of our company and guide our decisions and priorities. Konecranes values are a part of our identity and shown in our behavior – the values guide our leadership, operations and activities.

We are now looking for Engineer, Crane Service who is passionate about working in Field Services role. In this role, you will be responsible for the services and maintenance at site location.

Key Responsibilities

• Execute service assignments planned and allocated by the Service Planner or Maintenance Planner.
• Accept work packages and accurately record work performed against Service Requests (SR) and Work Packages (WP).
• Perform inspection, maintenance, troubleshooting, and repair activities at customer sites.
• Record faults, observations, and recommendations using the Risk & Recommendation methodology.
• Estimate labor hours, material requirements, and parts costs for repair work.
• Conduct Safety Reviews and Visit Reviews and document outcomes along with recommended next steps.
• Ensure all service activities comply with company safety standards and procedures.
• Consult and interact with customers, providing technical advice and recommendations to support informed maintenance and repair decisions.
• Complete service reports and documentation accurately through CRM/Siebel Field Service systems.
• Identify opportunities for service improvements and additional maintenance requirements.
• Maintain professional customer relationships and contribute to customer satisfaction and retention.
• Awareness of ISO 14001 & 45001 Standards

Qualifications

Diploma/B.E. (Electrical)

Experience

Number of years of experience: 5-6 years

Skills & Competencies we expect for this role

Technical Skills

• Knowledge of EOT Cranes, Hoists, and Material Handling Equipment.
• Working knowledge of electrical systems, motors, drives, panels, and control circuits.
• Experience in CRM Siebel Field Service Portal operations.
• Ability to diagnose and resolve field service issues effectively.
• Understanding of preventive and predictive maintenance practices.

Behavioral Competencies

• Customer-focused mindset.
• Strong communication and interpersonal skills.
• Problem-solving and analytical thinking.
• Safety-conscious approach to work.
• Ability to work independently and within a team environment.
• Time management and planning skills.

Additional Information

• Competitive Salary
• Work-Life balance
• Innovative and dynamic working environment
• Possibility to work in leading crane building company with leading technology

Why join us?

We are a global company with history dating back to 1910 - with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you are able to use modern tools and technologies - while embracing agile methodologies and continuous learning and development.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.