Engineer, Crane Service

SmartRecruiters, Inc.; Kolkata District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Konecranes is seeking an Engineer, Crane Service to perform field service and maintenance at customer sites. You will execute service assignments, inspect and repair electrical systems, and ensure compliance with safety standards. You will document work in CRM Siebel and interact with customers to advise on maintenance needs.

Ideal candidates hold a Diploma/B.E. in Electrical with 5-6 years of field experience, strong knowledge of EOT cranes and drives, and a proven ability to work independently

Qualifications

• Diploma or BE in Electrical engineering with 5–6 years of field service experience.
• Knowledge of EOT cranes, hoists and material handling equipment.
• Experience with CRM Siebel Field Service Portal.
• Ability to diagnose and resolve field service issues.
• Strong safety awareness and teamwork mindset.

Responsibilities

• Execute service assignments planned by Service/maintenance planners.
• Record work against Service Requests and Work Packages in system.
• Inspect, maintain, troubleshoot and repair at customer sites.
• Estimate labor hours, materials and parts for repairs.
• Conduct safety and visit reviews and document outcomes.
• Ensure compliance with safety standards and procedures.
• Advise customers on maintenance decisions with technical input.
• Complete service reports in CRM/Siebel Field Service.
• Identify opportunities for service improvements and additional maintenance.

Skills

EOT Cranes

Hoists

Material Handling Equipment

Electrical Systems

Motors & Drives

Panels & Control Circuits

CRM Siebel Field Service

Diagnostics & Troubleshooting

Preventive Maintenance

Interpersonal Communication

Safety Awareness

Independent & Team Work

Time Management

Education

Diploma/B.E. (Electrical)

Job description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive.We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

One of Konecranes core competitive advantages is its highly skilled, motivated and engaged employees.

Create a joint foundation for all Konecranes employees. They are the backbone of our company and guide our decisions and priorities. Konecranes values are a part of our identity and shown in our behavior – the values guide our leadership, operations and activities.

We are now looking for Engineer, Crane Service who is passionate about working in Field Services role. In this role, you will be responsible for the services and maintenance at site location.

Key Responsibilities:

• Execute service assignments planned and allocated by the Service Planner or Maintenance Planner.
• Accept work packages and accurately record work performed against Service Requests (SR) and Work Packages (WP).
• Perform inspection, maintenance, troubleshooting, and repair activities at customer sites.
• Record faults, observations, and recommendations using the Risk & Recommendation methodology.
• Estimate labor hours, material requirements, and parts costs for repair work.
• Conduct Safety Reviews and Visit Reviews and document outcomes along with recommended next steps.
• Ensure all service activities comply with company safety standards and procedures.
• Consult and interact with customers, providing technical advice and recommendations to support informed maintenance and repair decisions.
• Complete service reports and documentation accurately through CRM/Siebel Field Service systems.
• Identify opportunities for service improvements and additional maintenance requirements.
• Maintain professional customer relationships and contribute to customer satisfaction and retention.
• Awareness of ISO 14001 & 45001 Standards

Qualifications

Diploma/B.E. (Electrical)

Experience: Number of years of experience: 5-6 years

Skills & Competencies we expect for this role:

Technical Skills:

• Knowledge of EOT Cranes, Hoists, and Material Handling Equipment.
• Working knowledge of electrical systems, motors, drives, panels, and control circuits.
• Experience in CRM Siebel Field Service Portal operations.
• Ability to diagnose and resolve field service issues effectively.
• Understanding of preventive and predictive maintenance practices.
• Customer-focused mindset.
• Strong communication and interpersonal skills.
• Problem-solving and analytical thinking.
• Safety-conscious approach to work.
• Ability to work independently and within a team environment.
• Time management and planning skills.

Additional Information

We are a global company with history dating back to 1910 - with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you are able to use modern tools and technologies - while embracing agile methodologies and continuous learning and development.

Work-Life balance

Innovative and dynamic working environment

Possibility to work in leading crane building company with leading technology

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.