Technician, Crane Service

Konecranes; Vadodara; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Konecranes Information Technology organization is seeking a Service Specialist Crane Service for on-site field maintenance at customer locations. You will be responsible for services and maintenance at site location, with work planned by the branch and executed by field operatives.

Ideal candidates hold a Diploma/B.E. in Electrical with 6–8 years of experience, and have CRM Siebel – Field Service portal experience, basic crane knowledge, and a customer-focused mindset.

Qualifications

• Diploma/B.E. (Electrical) required.
• 6–8 years of experience in service/maintenance.
• Basic crane technical knowledge and customer-facing skills.

Responsibilities

• Plan and assign work packages; coordinate with branch planning.
• Enter work against SR/WP and verify completed tasks.
• Record faults/exceptions using Risk & Recommendation method.
• Estimate labor hours and parts cost for repairs.
• Perform Safety Review and Visit Review and plan next steps.
• Consult with customers to support informed buying decisions.
• Ensure awareness of ISO 14001 and 45001 standards.

Skills

Siebel CRM

Field Service

Customer focus

Crane knowledge

Education

Electrical Diploma/B.E.

Tools

Field Service Portal

Job description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes Information Technology organization secures sustainable growth and operational excellence through IT Innovation and data insights. The service portfolio is wide; from IT services provided to enable Konecranes business processes, through Helpdesk, all the way to the business intelligence and analytics identifying new business opportunities.

Job Description

Industrial Services

We are looking for Service Specialist

One of Konecranes core competitive advantages is its highly skilled, motivated and engaged employees.

Create a joint foundation for all Konecranes employees. They are the backbone of our company and guide our decisions and priorities. Konecranes values are a part of our identity and shown in our behavior – the values guide our leadership, operations and activities.

We are now looking for Specialist Crane Service who is passionate about working in Field Services role. In this role, you will be responsible for the services and maintenance at site location.

Your key responsibilities

• Work assignments are planned by the branch (service planner or maintenance planner) and assigned to the field operative.
• The field operative accepts work packages and enters work against the SR/WP.
• The field operative cannot create new service requests (except through “do work”).
• Record faults/exceptions using Risk & Recommendation method,
• Estimate labor hours and parts cost for repairs.
• Perform Safety Review and Visit Review and record next steps.
• Consult with our customers to permit informed buying decisions based on recommendations made.
• Awareness of ISO 14001 and 45001 standards

Qualifications

What should you bring?

Diploma/B.E. (Electrical)

Number of years of experience: 6-8 years

Competencies and skills we expect for this role

• CRM Siebel – Field Service portal operating
• Field Service exposure
• Customer focused.
• Basic Crane Technical knowledge

Additional Information

Why join us?

We are a global company with history dating back to 1910 - with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you are able to use modern tools and technologies - while embracing agile methodologies and continuous learning and development.

Competitive Salary

Work-Life balance

Innovative and dynamic working environment

Possibility to work in leading crane building company with leading technology

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.