Technical Writer

GoTo Meeting; Pune District; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Flexible Work Environment

Peer-based incentive awards

Tuition Reimbursement Program

Job summary

GoTo Meeting is seeking a skilled Technical Writer to create and maintain user-focused technical documentation. This role involves developing online help content using MadCap Flare, collaborating with various teams, and ensuring high-quality documentation that meets established standards.

Ideal candidates should possess a Bachelor’s degree in Technical Communication and have 2-6 years of experience in technical writing within technology-driven environments. Benefits include a flexible hybrid work environment and various wellness programs.

Qualifications

• 2–6 years of technical writing experience in a software or technology environment.
• Proven experience creating user-centric documentation.
• Familiarity with version control systems is an added advantage.

Responsibilities

• Create and maintain user-focused technical documentation.
• Develop online help content using MadCap Flare.
• Collaborate with teams to validate technical information.
• Ensure documentation quality and adherence to standards.

Skills

Technical writing

Documentation best practices

Agile/Scrum methodologies

MadCap Flare

Azure DevOps

Analytical skills

Education

Bachelor’s degree in Technical Communication or related field

Tools

MadCap Flare

Azure DevOps

Jira

Confluence

Git

Job description

Key Responsibilities

• Create, edit, and maintain clear, concise, and user-focused technical documentation, including:
  • Online help systems
  • User guides
  • Release notes
  • Process documentation
  • Knowledge base articles
  • Workflow documentation
• Develop and publish structured online help content using MadCap Flare and related documentation tools.
• Collaborate with software engineers, product managers, QA teams, business analysts, and subject matter experts to gather and validate technical information.
• Translate complex technical concepts and workflows into easy-to-understand content for technical and non-technical users.
• Ensure documentation quality, consistency, usability, and adherence to established style guides, templates, and documentation standards.
• Manage documentation through the complete content lifecycle, including planning, drafting, reviews, revisions, approvals, publishing, and maintenance.
• Maintain and organize documentation repositories, content structures, reusable assets, and version-controlled documentation.
• Utilize Azure DevOps to track documentation tasks, sprint deliverables, defects, and release activities.
• Understand and document end-to-end application workflows, business processes, and system interactions beyond feature-level functionality.
• Review and update documentation to reflect software enhancements, product changes, bug fixes, and evolving business requirements.
• Participate actively in Agile/Scrum ceremonies and align documentation deliverables with product release schedules.
• Contribute to continuous improvement initiatives related to documentation processes, tooling, content strategy, and user experience.
• Effectively manage priorities, timelines, and multiple concurrent assignments while consistently meeting deadlines.

Required Qualifications & Skills

• Bachelor’s degree in Technical Communication, English, Computer Science, Information Systems, Business, or a related field; equivalent professional experience may be considered.
• 2–6 years of professional technical writing experience in a software development or technology-driven environment.
• Proven experience creating clear, structured, and user-centric technical documentation.
• Hands-on experience with MadCap Flare for developing and maintaining online help systems and documentation deliverables.
• Strong understanding of documentation best practices, information architecture, and content organization.
• Experience working in Agile/Scrum development environments.
• Familiarity with Azure DevOps, Jira, Confluence, or similar collaboration and tracking tools.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Experience documenting:
  • Software applications
  • APIs
  • System workflows
  • Business processes
  • Enterprise applications
• Basic understanding of HTML, CSS, XML, Markdown, or structured authoring concepts is a plus.
• Experience with version control systems such as TFS/Git is an added advantage.
• Exposure to Materials Management, Supply Chain, ERP, or Healthcare systems is preferred.

Benefits

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer-based incentive "Cheer" awards
• Tuition Reimbursement Program

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.