Technical Writer

HealthEdge Software, Inc.; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

HealthEdge Software, Inc. in Bengaluru seeks a Technical Writer to create and maintain comprehensive product documentation.

You will translate complex technical concepts into clear end-user guides, installation manuals, and API references, while leveraging AI tools to improve quality and speed. The role requires 1–4 years of experience in a product environment, familiarity with MadCap Flare, Confluence, MS Word, and Jira/Agile practices, and a strong attention to detail.

Qualifications

• 1 to 4 years of experience as a Technical Writer or Information Developer in a product organization.
• Bachelor’s or Master’s degree in English, Communications, Engineering, or related field.
• Proficiency with MadCap Flare, Adobe Acrobat, MS Office, and AI-based documentation tools.
• Familiarity with the JIRA project management tool and an Agile development environment.
• Ability to learn new products independently with minimal guidance.
• Demonstrated ability to leverage AI for high-quality documentation and training content creation.

Responsibilities

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Utilize AI tools to enhance the quality, accuracy, and efficiency of documentation.
• Understand and translate the conceptual details of a product and its related technologies into effective end-user documentation.
• Take complete ownership and responsibility for product documentation with minimal supervision.
• Focus on end-users by presenting information in the most organized, clear, and concise manner possible.
• Collaborate with Development and QA teams to gain an in-depth understanding of the product and documentation requirements.
• Analyze source documents such as Software Requirements, Product Specifications, Technical Specifications, and Change Requests.
• Write comprehensive Release Notes, Installation Guides, User Guides, and training content.
• Craft API documentation for API users, including API references and developer guides.
• Exhibit attention to detail and consistency in formatting and language, with a strong emphasis on grammar, usage, and punctuation.
• Demonstrate excellent written and oral communication skills, structure content effectively, understand technology trends, and conduct independent research.
• Have a solid understanding of Information Mapping, Agile development, SDLC, and DDLC methodologies.
• Possess in-depth knowledge of MadCap Flare, Confluence, MS Word, and AI-based documentation tools.

Skills

Independent learning

Attention to detail

Written communication

End-user focus

Education

Bachelor’s or Master’s in English/Communications/Engineering

Tools

MadCap Flare

Adobe Acrobat

MS Office

AI tools

Confluence

MS Word

Job description

Overview

Job Description for the Technical Writer:

Qualification Criteria

• 1 to 4 years of experience as a ‘Technical Writer’ or ‘Information Developer’ in a product organization.
• Bachelor’s or Master’s degree in English, Communications, Engineering, or a related field.
• Proficiency with tools such as MadCap Flare, Adobe Acrobat, MS Office, and AI‑based documentation tools.
• Familiarity with the JIRA project management tool and an Agile development environment.
• Ability to learn new products independently with minimal guidance.
• Demonstrated ability to leverage artificial intelligence (AI) for high‑quality documentation and training content creation.

Job Responsibilities

• Produce high‑quality documentation that meets applicable standards and is appropriate for its intended audience.
• Utilize AI tools to enhance the quality, accuracy, and efficiency of documentation.
• Understand and translate the conceptual details of a product and its related technologies into effective end‑user documentation.
• Take complete ownership and responsibility for product documentation with minimal supervision.
• Focus on end‑users by presenting information in the most organized, clear, and concise manner possible.
• Collaborate with Development and QA teams to gain an in-depth understanding of the product and documentation requirements.
• Analyze source documents such as Software Requirements, Product Specifications, Technical Specifications, and Change Requests.
• Write comprehensive Release Notes, Installation Guides, User Guides, and training content.
• Craft API documentation for API users, including API references and developer guides.
• Exhibit attention to detail and consistency in formatting and language, with a strong emphasis on grammar, usage, and punctuation.
• Demonstrate excellent written and oral communication skills, structure content effectively, understand technology trends, and conduct independent research.
• Have a solid understanding of Information Mapping, Agile development, SDLC, and DDLC methodologies.
• Possess in-depth knowledge of MadCap Flare, Confluence, MS Word, and AI‑based documentation tools.