Technical Writer

LE9220 Veradigm India Private Limited - Pune; Pune District; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Generous benefits package

Quarterly Company-Wide Recharge Days

Flexible Work Environment

Tuition Reimbursement Program

Job summary

LE9220 Veradigm India Private Limited in Pune is seeking a Technical Writer with 2–6 years of experience to create and manage comprehensive technical documentation. The successful candidate will collaborate with cross-functional teams and use tools like MadCap Flare to produce user-centric content.

This role offers a flexible work environment and a generous benefits package, including tuition reimbursement and company recharge days.

Qualifications

• 2–6 years of professional technical writing experience.
• Strong knowledge of documentation best practices and information architecture.
• Experience documenting software applications and APIs.

Responsibilities

• Create and maintain user-focused technical documentation.
• Collaborate with teams to gather and validate technical information.
• Manage documentation through the complete life cycle.

Skills

Technical writing

Documentation best practices

Communication skills

Agile/Scrum experience

MadCap Flare

Education

Bachelor’s degree in Technical Communication or related field

Tools

Azure DevOps

Jira

Confluence

Git

Job description

Key Responsibilities

Create, edit, and maintain clear, concise, and user-focused technical documentation, including online help systems, user guides, release notes, process documentation, knowledge base articles, and workflow documentation.

Develop and publish structured online help content using MadCap Flare and related documentation tools.

• Collaborate with software engineers, product managers, QA teams, business analysts, and subject matter experts to gather and validate technical information.
• Translate complex technical concepts and workflows into easy-to-understand content for technical and non‑technical users.
• Ensure documentation quality, consistency, usability, and adherence to established style guides, templates, and documentation standards.
• Manage documentation through the complete life cycle: planning, drafting, reviews, revisions, approvals, publishing, and maintenance.
• Maintain documentation repositories, content structures, reusable assets, and version‑controlled documentation.
• Utilize Azure DevOps to track documentation tasks, sprint deliverables, defects, and release activities.
• Understand and document end‑to‑end application workflows, business processes, and system interactions beyond feature‑level functionality.
• Review and update documentation to reflect software enhancements, product changes, bug fixes, and evolving business requirements.
• Participate actively in Agile/Scrum ceremonies and align documentation deliverables with product release schedules.
• Contribute to continuous improvement initiatives related to documentation processes, tooling, content strategy, and user experience.
• Effectively manage priorities, timelines, and multiple concurrent assignments while consistently meeting deadlines.

Required Qualifications & Skills

• Bachelor’s degree in Technical Communication, English, Computer Science, Information Systems, Business, or a related field; equivalent professional experience may be considered.
• 2–6 years of professional technical writing experience in a software development or technology‑driven environment.
• Proven experience creating clear, structured, and user‑centric technical documentation.
• Hands‑on experience with MadCap Flare for developing and maintaining online help systems and documentation deliverables.
• Strong understanding of documentation best practices, information architecture, and content organization.
• Experience working in Agile/Scrum development environments.
• Familiarity with Azure DevOps, Jira, Confluence, or similar collaboration and tracking tools.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Strong analytical and problem‑solving skills with attention to detail.
• Experience documenting software applications, APIs, system workflows, business processes, and enterprise applications.
• Basic understanding of HTML, CSS, XML, Markdown, or structured authoring concepts is a plus.
• Experience with version control systems such as TFS/Git is an added advantage.
• Exposure to Materials Management, Supply Chain, ERP, or Healthcare systems is preferred.

Benefits

• Generous benefits package with an emphasis on work/life balance.
• Quarterly Company‑Wide Recharge Days.
• Flexible Work Environment (Hybrid).
• Peer‑based incentive “Cheer” awards.
• Tuition Reimbursement Program.

Equal Opportunity Employment

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.