Technical Writer

Virtusa; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Virtusa is seeking a Technical Writer to build and maintain high-quality, AI-ready documentation for AI assistant services and internal platforms. You will transform Confluence and other knowledge bases into clear, structured documentation that integrates with AI assistants.

This role requires strong information architecture, cloud literacy, and hands-on experience in enabling AI systems to retrieve and present technical content effectively, with a focus on taxonomy, guardrails, and governance.

Qualifications

• 3–7 years of experience in technical writing or information architecture (preferably in cloud/platform environments).
• Strong experience with Confluence and preparing content for AI assistants or knowledge retrieval systems.
• Understanding of banking or financial domain and ability to interpret solution/architecture diagrams.
• Experience in taxonomy design and multi-category classification.
• Excellent writing, editing and cross-functional collaboration skills.

Responsibilities

• Refine and standardize content from Confluence for AI assistant ingestion and retrieval.
• Create structured documentation with metadata and taxonomy for better discoverability.
• Define documentation guardrails, patterns, and runbooks covering infrastructure, domains, and workflows.
• Design and implement classification frameworks, including tagging, QA, and governance.
• Integrate documentation with internal AI platforms and validate ingestion quality.
• Monitor content freshness, accuracy, and retrieval effectiveness.

Skills

Technical writing

Information architecture

Confluence

Taxonomy design

Cross-functional collaboration

Editing

Docs-as-Code

Tools

Markdown

YAML

JSON

Job description

We are seeking aTechnical Writerto build and maintain high-quality, AI-ready documentation for AI assistant services and internal platforms.The ideal candidate will transform source content fromConfluenceand other knowledge bases into clear, structured, and modular documentation that integrates seamlessly with AI assistants.This role requires a blend of stronginformation architectureskills, cloud andinfrastructure literacy, and hands-on experience in enabling AI systems to retrieve, classify, and presenttechnicalcontent effectively.You will also design and maintainclassification models/taxonomies and author content that captures infrastructure, domain knowledge, business workflows, and architecture in a consistent and discoverable format.Understanding of Platform standards, articulate around business domains, sub domains and capabilities.

Key Responsibilities

• Refine and standardize content fromConfluencefor AI assistant ingestion and retrieval
• Create structured documentation with metadata and taxonomy for better discoverability
• Definedocumentation guardrails, patterns, and runbooks covering infrastructure, domains, and workflows
• Design and implement classification frameworks, including tagging, QA, and governance
• Integrate documentation with internal AI platforms and validate ingestion quality
• Monitor content freshness, accuracy, and retrieval effectiveness

Requirements

• 3–7 years of experience intechnicalwritingorinformation architecture(preferably in cloud/platform environments)
• Strong experience withConfluenceand preparing content for AI assistants or knowledge retrieval systems
• Understanding of banking or financial domain and ability to interpret solution/architecture diagrams
• Experience intaxonomy designandmulti-category classification
• Excellentwriting,editing, andcross-functional collaborationskills

Nice to Have

• Experience with Docs-as-Code (Markdown, YAML, JSON)
• Basic knowledge ofCI/CD workflows
• Ability to create simplearchitecture diagrams
• Experience in regulated environments and working with content quality metrics