Technical Content Writer

Finxera; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Finxera is seeking a Technical Writer to create and maintain clear, accurate documentation across our platforms, integrations, and internal processes. You’ll translate complex technical concepts into accessible content for internal and external audiences, working closely with engineering, product, and technical account management teams.

You will contribute to user guides, API references, SOPs, and knowledge bases, ensuring consistency and usability across time zones and across global teams.

Qualifications

• 510 years of experience in technical writing, preferably in a SaaS, software, or technology environment
• Demonstrated experience documenting software platforms and third-party/API integrations
• Experience creating SOPs, playbooks, or process documentation, ideally for account management or customer-facing teams
• Strong writing, editing, and proofreading skills with excellent attention to detail; fluency in English required
• Ability to translate complex technical concepts into clear user-friendly content
• Familiarity with documentation tools (e.g., Confluence, Notion, GitBook, MadCap Flare, or similar)
• Basic understanding of APIs, webhooks, and system integrations
• Comfort working cross-functionally with engineering, product, and customer-facing teams including collaboration across time zones with global teams
• Strong organizational skills and the ability to manage multiple documentation projects simultaneously

Responsibilities

• Write, edit, and maintain platform documentation, including user guides, API references, and release notes
• Document third-party and internal integrations, including setup guides, configuration steps, and troubleshooting resources
• Develop and maintain Standard Operating Procedures (SOPs) for technical account management workflows
• Collaborate with engineers, product managers, and account managers to gather technical information and ensure documentation accuracy
• Organize and structure documentation for easy navigation and searchability (e.g., knowledge bases, wikis, help centers)
• Review and update existing documentation to reflect product changes, new features, and deprecated functionality
• Establish and maintain style guides and documentation standards to ensure consistency across all materials
• Gather feedback from internal teams and customers to identify documentation gaps and improve usability
• Support onboarding materials for new customers and internal team members

Skills

Writing

Editing

Attention to detail

English fluency

Cross-functional collaboration

Time zone collaboration

Education

Bachelor's degree in English, Communications, CS, Engineering, or related field

Tools

Confluence

Notion

GitBook

MadCap Flare

Markdown

HTML

Git

Job description

Were looking for a Technical Writer to create and maintain clear, accurate documentation across our platforms, integrations, and internal processes. Youll work closely with engineering, product, and technical account management teams to translate complex technical concepts into accessible documentation for both internal and external audiences.

What Youll Do

• Write, edit, and maintain platform documentation, including user guides, API references, and release notes
• Document third-party and internal integrations, including setup guides, configuration steps, and troubleshooting resources
• Develop and maintain Standard Operating Procedures (SOPs) for technical account management workflows
• Collaborate with engineers, product managers, and account managers to gather technical information and ensure documentation accuracy
• Organize and structure documentation for easy navigation and searchability (e.g., knowledge bases, wikis, help centers)
• Review and update existing documentation to reflect product changes, new features, and deprecated functionality
• Establish and maintain style guides and documentation standards to ensure consistency across all materials
• Gather feedback from internal teams and customers to identify documentation gaps and improve usability
• Support onboarding materials for new customers and internal team members

Requirements

• 510 years of experience in technical writing, preferably in a SaaS, software, or technology environment
• Demonstrated experience documenting software platforms and third-party/API integrations
• Experience creating SOPs, playbooks, or process documentation, ideally for account management or customer-facing teams
• Strong writing, editing, and proofreading skills with excellent attention to detail; fluency in English required
• Ability to translate complex technical concepts into clear user-friendly content
• Familiarity with documentation tools (e.g., Confluence, Notion, GitBook, MadCap Flare, or similar)
• Basic understanding of APIs, webhooks, and system integrations
• Comfort working cross-functionally with engineering, product, and customer-facing teams including collaboration across time zones with global teams
• Strong organizational skills and the ability to manage multiple documentation projects simultaneously
• Bachelors degree in English, Communications, Computer Science, Engineering, or a related field (or equivalent practical experience)

Night Shift

6:30 PM to 3:30 PM IST

Nice to have

• Familiarity with Property Technology (PropTech), RUBS (Ratio Utility Billing System), or utility billing processes
• Experience with version control systems (e.g., Git) for documentation workflows
• Familiarity with Markdown, HTML, or static site generators
• Prior experience supporting a Technical Account Management (TAM) or Customer Success team
• Experience with documentation analytics or feedback tools to measure content effectiveness