Technical Writer

WAISL Limited; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

WAISL Limited in Bengaluru offers a hybrid role that blends technical writing with instructional design, video production, and visual storytelling to help users understand and engage with our products.

You will collaborate with product managers, engineers, designers, and marketing to create comprehensive, user-centric content that supports onboarding, drives adoption, and scales across customer segments.

Qualifications

• 5+ years of professional experience in technical writing or content development.
• At least 2 years focused on multimedia or cross-channel content delivery.
• Experience writing for complex software products or APIs.
• Proficiency in scripting, producing, and editing video content.
• Strong visual design skills and ability to create engaging presentations.
• Familiarity with Agile environments and Git is a plus.

Responsibilities

• Own end-to-end content from planning to maintenance of guides, APIs, onboarding, FAQs, and release notes.
• Develop multimedia content including explainer videos, screencasts, and interactive tutorials.
• Design slide decks and visual assets for training, enablement, and marketing.
• Collaborate with product teams to gather technical details and ensure accuracy.
• Tailor content for diverse audiences including developers and business users.

Skills

Technical writing

Multimedia content creation

Instructional design

Video production

Content strategy

Education

Bachelor's degree in English, Communications, Computer Science, Instructional Design

Tools

Camtasia

Adobe Premiere Pro

Figma

PowerPoint

Google Slides

Job description

We are looking for a versatile and detail-oriented Technical Writer with a strong command of both traditional documentation and multimedia content creation. This is a hybrid role that blends technical writing with instructional design, video production, and visual storytelling. As part of our team, you'll help shape how our users-both technical and non-technical-understand and engage with our products.

You will work closely with product managers, engineers, designers, and marketing teams to create comprehensive, user-centric content that enhances product usability, supports onboarding, and drives adoption across various customer segments.

Key Responsibilities:

• End-to-End Content Ownership: Plan, write, edit, and maintain a wide range of documentation, including user guides, API references, onboarding materials, FAQs, release notes, and knowledge base articles.
• Multimedia Content Development: Create high-quality explainer videos, screencasts, walkthroughs, and interactive tutorials to visually demonstrate product features and workflows.
• Presentation & Training Materials: Design and produce impactful slide decks, infographics, and other visual assets for internal training sessions, customer enablement, and product marketing initiatives.
• Cross-Functional Collaboration: Collaborate with product managers, UX designers, developers, and support teams to gather technical information and ensure documentation accuracy and consistency.
• Audience-Centric Messaging: Tailor content for multiple audiences, including developers, business users, system integrators, and end customers, ensuring clarity, accessibility, and usability.
• Content Tooling & Publishing: Use industry-standard tools to produce, manage, and publish content. Tools may include:
• Camtasia, Adobe Premiere Pro (for video editing)
• Figma, PowerPoint, or Google Slides (for design and visual content)

Qualifications & Skills:

• Bachelor's degree in English, Communications, Computer Science, Instructional Design, or a related field.
• 5+ years of professional experience in technical writing or content development, with at least 2 years focused on multimedia or cross-channel content delivery.
• Demonstrated ability to write clear, concise, and structured documentation for complex software products or APIs.
• Proficiency in scripting, producing, and editing video content for product demonstrations or tutorials.
• Strong visual communication skills with hands-on experience creating engaging presentations or training materials.
• Excellent verbal and written communication skills, with an eye for detail and a passion for simplifying technical concepts.
• Familiarity with Agile development environments, version control systems (Git), and cloud platforms is a plus.

Nice to Have:

• Experience working in a SaaS, enterprise software, or B2B product environment.
• Exposure to UX writing, content design systems, or localization workflows.
• Knowledge of static site generators like Jekyll, Hugo, or Docusaurus or any of the modern age AI tools to generate static sites.