AI Agentic : Information Development Lead

Whatfix; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Whatfix is seeking a talented Information Development Manager in Bengaluru to lead the documentation strategy for its products. The ideal candidate will have 6-7 years of experience in technical writing and a proven track record of mentoring junior writers. Responsibilities include authoring various documentation types, collaborating with engineering and product teams, and driving best practices in documentation. This role demands excellent communication skills and familiarity with modern authoring tools and practices. Join with your expertise in cloud infrastructure or enterprise SaaS.

Qualifications

• 6–7 years of hands-on experience in technical writing within a software or technology environment.
• Proven experience leading technical writers and giving constructive feedback.
• Deep proficiency with industry-standard authoring tools.

Responsibilities

• Own the end-to-end documentation strategy for one or more product areas.
• Mentor and grow 2–3 Information Developers or Technical Writers.
• Author a wide range of content including user guides and tutorials.

Skills

Technical writing

Mentoring

API documentation

Editorial judgment

Agile/Scrum

Education

CPTC certification or equivalent

Tools

MadCap Flare

Adobe FrameMaker

Git/version control

Job description

We are looking for a stellar Information Development Manager who is passionate about turning complex technical knowledge into clear, elegant documentation that real people actually love to use. You thrive at the intersection of craft and collaboration — equally comfortable diving deep into API references as you are coaching a junior writer through their first big deliverable. You will be part of a close-knit, motivated team where great writing is a first-class citizen, and where documentation is built alongside the product — not bolted on at the end.

What do you get to do?

• Own the end-to-end documentation strategy for one or more product areas — from planning and authoring through review and publish — ensuring every piece of content is accurate, complete, and a joy to read
• Mentor and grow 2–3 Information Developers or Technical Writers on the team: onboarding them, reviewing their work with thoughtful feedback, and championing their career development
• Author a wide range of content — user guides, API references, tutorials, release notes, how‑to guides, and troubleshooting docs — always writing for the audience, not the spec
• Partner closely with engineering, product, design, and QA to embed documentation into the product development lifecycle from day one, influencing decisions rather than just documenting them
• Champion docs‑as‑code practices and contribute to improving the documentation build, review, and publish pipeline
• Build and maintain the team's style guide, templates, and content standards so every writer on the team is set up to do their best work
• Track documentation health — coverage, freshness, customer feedback — and proactively close gaps before they become problems
• Act as the documentation voice in sprint planning, spec reviews, and design critiques, making sure the user's need for clarity is never an afterthought

What you need to have / bring to the table:

• 6–7 years of hands‑on experience in technical writing or information development within a software or technology environment — you have seen the full documentation lifecycle many times over
• Proven experience leading min 2–3 technical writers or information developers as a direct reportees, you know how to give feedback that builds people up while making the work genuinely better
• Deep proficiency with industry‑standard authoring tools (MadCap Flare, Adobe FrameMaker, Oxygen XML, or equivalent) and a working knowledge of DITA or structured authoring principles
• Hands‑on experience with API documentation — REST, GraphQL, and/or SDK reference docs — you are comfortable reading code and working directly with engineers to get the details right
• Working knowledge of developer tooling: Git/version control, Markdown, static site generators (Docusaurus, MkDocs, etc.), and CI/CD pipelines — docs‑as‑code is not a buzzword to you, it is how you work
• Experience working in Agile/Scrum environments and embedding documentation deliverables into sprint workflows
• Strong editorial judgment — you can take a wall of technical detail and turn it into something a user actually wants to read, and you can explain exactly why every structural decision you made was the right one
• Excellent written and verbal communication skills; equally effective in a document review, a cross‑functional standup, or an executive readout
• Experience with localization workflows or managing multilingual documentation
• Background in content strategy or information architecture at an organizational level
• Familiarity with UX writing or in‑product content
• CPTC certification or equivalent
• Domain experience in cloud infrastructure, developer tools, fintech, or enterprise SaaS