Technical Writer

TSMG Holding; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

TSMG Holding in Hyderabad, India seeks a detail-oriented Technical Writer to develop and maintain high-quality technical content. You will translate complex product information into clear instructions and work with global teams across trainings, operations, and product understanding.

Requirements include experience in technical writing, basic HTML, proficiency with MS Office/Google Suite, and familiarity with content creation tools such as Captivate. High school or equivalent is acceptable.

Qualifications

• Proven experience in technical writing and documentation.
• Basic understanding of HTML.
• Proficient with MS Office and Google Workspace.
• Familiarity with content creation tools like Captivate.
• Strong communication and collaboration skills.
• Ability to work independently in a fast-changing environment.

Responsibilities

• Write, publish and maintain high-quality content including documents and manuals.
• Publish and proofread documents or training content.
• Collaborate with internal teams and client stakeholders.
• Translate requirements into workflow documents, sites, or presentations.
• Create engaging content with infographics, flowcharts, or videos.
• Contribute to documentation development from estimation to publishing.
• Improve depth and quality based on feedback.
• Translate complex product information into simple formats.
• Research and write scripts for audio/video clips.
• Flag status and potential issues to supervisor.
• Identify user needs and use cases.
• Audit existing documentation and update as needed.

Skills

Technical writing

HTML basics

Interpersonal communication

Independent & proactive

Education

High school or equivalent

Tools

MS Office

Google Suite

Captivate

Job description

Role Objective

To develop, manage, and maintain high-quality technical documentation and multimedia content that effectively communicates complex information in a clear, concise, and user-friendly manner. The Technical Writer collaborates with cross-functional teams to ensure accurate and engaging content that supports training, operations, and product understanding.

Responsibilities

• Write, publish and maintain high-quality content e.g. documents/manuals, presentations, help center and print publishing content. This includes written documents, help center articles, videos and graphical content (diagrams, flow charts, and logos)
• Manage creation, production, publishing and proof-reading of documents or training content
• Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements
• Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/site/presentation
• Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding
• Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages
• Improve the depth and quality of the documentation based on feedback from internal and external customers
• Translate complex product information into simple and easy to understand formats
• Research, organize and write effective instructional text and scripts for audio/video clips
• Keep the supervisor apprised of status and escape any issues in a proactive manner that affects timeliness or scope of the assigned work
• Identify user needs, use cases and metrics to focus priorities
• Audit existing documentation against current processes and make revisions appropriately

Key Skills

• Experience in technical writing and documentation
• Basic understanding of HTML
• High school or equivalent
• Must have exposure to content creation & authoring tools e.g. MS suite, Google suite, Captivate etc
• Tech savvy and should be abreast with industry trends/best practices pertaining to content management
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with Global teams across all levels of the business
• Comfortable with a rapidly-changing environmentStrong problem solving skills and excellent attention to detail
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving