International Customer Service Representative - Voice process

Movate; Chennai District; On-site; INR 223,200 - 334,800; Full time

Job summary

A global customer experience firm seeks candidates for the International Voice Process role in Chennai, Tamil Nadu. This position involves responsibilities such as processing new orders, clarifying customer inquiries, and ensuring high service levels and accuracy. Ideal candidates should hold any degree and have at least 6 months of call center experience. This role offers a unique opportunity to work in a dynamic environment with a focus on customer satisfaction and operational excellence.

Qualifications

• Minimum 6 months call center experience.

Responsibilities

• Reviewing new orders for accuracy and completeness.
• Processing new orders on a web-based system.
• Clarifying customer enquiries.
• Maintaining service levels and accuracy.
• Placing orders and monitoring their status.
• Maintaining accurate records of activities.

Education

Any Degree

Job description

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position

International Voice Process

Experience

0.6 Months 4 years

Job Responsibilities

• Reviewing new orders for accuracy and completeness
• New order processing on a web-based system
• Customer enquiry clarifications
• Maintain service levels and high levels of accuracy
• Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
• Maintaining a high level of accuracy with respect to all activities.
• Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.

Qualification

• Any Degree

Requirements

• Minimum 6 months call center experience