Technical Support Specialist - Inbound calling

Movate; Chennai District; On-site; INR 240,000 - 420,000; Full time

Job summary

Movate in Chennai seeks an L1 Technical Support Voice specialist for its International BPO operations. The role requires 6 months to 3 years of technical support experience and a customer-first mindset. You will handle voice-based inquiries with professionalism and aim for first-call resolution.

Education requires a high school diploma. You will educate customers on system installation and usage, troubleshoot issues, and collaborate with teams to ensure customer happiness.

Qualifications

• Respond promptly, courteously, and knowledgeably to technical support inquiries.
• Provide top-tier support with a goal of first call resolution.
• Educate customers on system installation/use, and assist in troubleshooting.
• Utilize prior customer support experience to enable customer success and happiness.

Responsibilities

• Respond promptly and courteously to technical support inquiries.
• Provide top-tier support with first-call resolution.
• Educate customers on system installation and troubleshooting.
• Address customer issues with effective problem solving.
• Handle outbound calls to current customers when needed.

Skills

Communication skills

Phone-based support

Customer service

Time management

Education

High school diploma

Job description

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : L1 Technical Support Voice - International BPO

Experience : 6 Months – 3 Years

Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed Skillset
• High school diploma or general education degree (GED);
• 6 Months to 1 year experience in Technical Support or Customer Support Environment
• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfortable with technology and ability to provide technical assistance for consumer electronics
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction