Engineer

Movate Technologies Services Limited; Chennai District; On-site; INR 279,000 - 469,000; Full time

Job summary

Movate Technologies Services Limited in Chennai is seeking a customer support professional to handle inbound US calls, provide technical guidance, and resolve client queries with patience and professionalism.

The role requires teamwork, self-motivation, basic knowledge of computers, hardware peripherals, operating systems, and browsers, plus a flair for customer service and troubleshooting.

Qualifications

• Should be a team player with ownership of tasks.
• Handle inbound US calls and resolve technical queries.
• Good understanding of computers, hardware peripherals, OS and browsers.
• Demonstrate patience and strong customer service and troubleshooting skills.

Skills

Inbound US calls

Technical troubleshooting

Team handling

Customer service

Patience

Self-motivation

Computer literacy

Tools

Windows OS

Chrome Browser

Internet Explorer

Firefox Browser

Hardware peripherals

Job description

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer‑centric thinkers, collaborators, and co‑creators across 20 global locations, is passionate about helping clients succeed through intelligent automation‑led outcomes.

DESIRED PROFILE

• Should be a team player
• Ability to handle a team with individual ownership
• Self-driven to motivate the team members
• Handling Inbound US Calls.
• Involves resolving technical client queries.
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have good knowledge on computer hardware peripherals, Operating Systems, Chrome Browser, IE and Firefox.
• Flair for customer service and technical troubleshooting