Desktop Support Engineer

3i Infotech; Krishnagiri District, Coimbatore District; On-site; INR 350,000 - 550,000; Full time

Job summary

3i Infotech is seeking an L1 IT Helpdesk specialist in India to manage end-user computing devices such as desktops, laptops, scanners, and printers. The role includes OS troubleshooting, AD login issues, and basic network support, with a focus on asset management and warranty/audit readiness.

Responsibilities include coordinating with Infra Ops and other teams, ensuring asset lifecycle processes, and supporting MDM tools like Intune/JAMF across multiple sites as required.

Qualifications

• End-user computing support experience (L1).
• Troubleshoot Windows OS login/access issues (Active Directory).
• Basic network troubleshooting and Wi‑Fi concepts.

Responsibilities

• End-to-end IT lifecycle management of assets and devices.
• Liaise with Infra Ops, Finance, Internal IT for audits.
• Maintain preventive maintenance of IT and network devices across sites.
• Hands-on Excel for asset records and tracking.
• Support MDM solutions like Intune/JAMF and related rollout.

Skills

L1 support

Windows OS

Active Directory

IT asset management

Tools

Intune

JAMF

Job description

1. Job description

Roles and Responsibilities:

• End-to-end IT lifecycle management, from requirement gathering to maintenance of IT assets.
• Liaising with cross-functional teams such as Infra Ops, Finance, Internal IT & Networks, Audit, etc., for audits.
• Ensuring preventive maintenance of IT and network devices across all sites.
• Hands-on experience with Excel for maintaining records.
• Understanding of implementation and support of MDM solutions such as Intune, JAMF, etc.
• Ability to troubleshoot OS-level issues remotely.
• Exposure to setting up Town Halls, video conferences, and webinars using different audio and video devices.
• Ability to communicate with TAC support for different OEMs such as Lenovo, Dell, Microsoft, and others.
• Proficiency in handling printers from OEMs such as Xerox, HP, Canon, Brother, etc.
• Willingness to visit dark stores and warehouses to understand the nature of the business, if required.

• Strong hands-on experience in L1 support for end-user computing devices including desktops, laptops, handheld scanners, printers, and barcode devices
• Proficiency in troubleshooting Windows OS issues, user login/access issues (Active Directory), and basic application errors
• Basic knowledge of IT asset management, including system installation, configuration, imaging, and hardware replacement
• Understanding of network fundamentals such as IP addressing, LAN/WAN concepts, and Wi-Fi connectivity
• Ability to perform basic network troubleshooting including LAN cabling, cable punching, and identifying connectivity issues.