Technical Support Specialist | International BPO

Talent Acquaintance; Kolkata District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a customer service specialist for chat support in Kolkata, India. The role focuses on delivering exceptional service, addressing inquiries, and resolving issues with strong communication and problem-solving skills.

You will work with internal teams to improve customer experience and maintain precise interaction records. Candidates should have experience in customer-facing roles, especially in chat or non-voice settings, and be proficient with CRM systems while

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, ability to articulate ideas clearly.
• Strong problem-solving and creative thinking skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in using CRM software and support tools.
• Attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem solving

CRM proficiency

Teamwork

Communication

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.