Technical Support Specialist | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Bengaluru seeks a dedicated customer support specialist to handle chat-based queries, resolve issues, and ensure an exceptional experience for every user.

You will work with a collaborative team, use CRM tools to document interactions, and continuously update product knowledge to provide accurate information.

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication, clearly articulating ideas.
• Strong problem-solving with critical and creative thinking.
• Able to multitask in a fast-paced environment.
• Proficient with CRM software and support tools.
• Excellent attention to detail to ensure accuracy.

Responsibilities

• Provide exceptional customer service through chat support and resolving inquiries.
• Utilize strong problem-solving to address complex customer complaints.
• Collaborate with internal teams to resolve issues and enhance experiences.
• Maintain accurate records of customer interactions using CRM.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Communication skills

Problem-solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.