Technical Support Specialist | International BPO

Talent Acquaintance; Greater Noida; On-site; INR 280,000 - 380,000; Full time

Job summary

Talent Acquaintance in India is hiring for a customer support executive focused on chat interactions. You will respond to inquiries, resolve issues, and maintain professional, empathetic communication to enhance the customer experience.

You'll collaborate with internal teams, keep CRM records up to date, and continuously update product knowledge to provide accurate information. A fast-paced environment with teamwork is expected.

Qualifications

• Experience in a customer-facing role, preferably chat-based or non-voice BPO.
• Excellent written and verbal communication, ability to articulate ideas clearly.
• Strong problem-solving and creative thinking skills.
• Ability to work in a fast-paced environment while multitasking.
• Proficiency with CRM software and other support tools.

Responsibilities

• Provide exceptional customer service through chat support, addressing inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer concerns.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem-solving

Communication skills

CRM software

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.