Technical Support Specialist | International BPO

Talent Acquaintance; Indore District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance in Indore is seeking a dedicated chat support specialist to deliver exceptional customer service. You will handle inquiries, resolve issues, and maintain precise CRM records to ensure a seamless customer experience.

Ideal candidates will have strong communication skills, problem-solving ability, and a collaborative mindset to work with cross-functional teams in a fast-paced BPO setting.

Qualifications

• Experience in a customer-facing role, preferably in chat-based support or non-voice BPO.
• Excellent written and verbal communication skills with ability to articulate ideas clearly.
• Strong problem-solving and creative thinking abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using CRM software and other support tools.
• Attention to detail to ensure accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem solving

Team collaboration

CRM software

Knowledge update

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.