Technical Support Specialist | International BPO

Talent Acquaintance; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Acquaintance in Pune is seeking a dedicated Customer Support Specialist to provide chat-based assistance, respond to inquiries, and resolve issues with professionalism.

The role emphasizes strong communication, problem-solving, and teamwork, with opportunities to learn about products and services and to maintain accurate CRM records as part of a fast-paced support team.

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication, ability to articulate complex ideas clearly.
• Strong problem-solving, critical and creative thinking.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem solving

Teamwork

Communication

Time management

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.