Technical Support Specialist | International BPO

Talent Acquaintance; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Delhi is seeking a dedicated chat support specialist to deliver exceptional customer service through text-based channels. You will respond to inquiries, resolve issues, and document interactions to help users have a smooth experience.

The role requires excellent written communication, strong problem-solving abilities, and the capacity to work quickly in a team-oriented setting while using CRM tools to track conversations and outcomes.

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice settings.
• Excellent written and verbal communication, clear articulation.
• Strong problem-solving and creative thinking.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with CRM software and support tools.

Responsibilities

• Provide exceptional customer service through chat support.
• Resolve inquiries and issues professionally.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of interactions using CRM.
• Keep knowledge of products and services up to date.
• Work effectively in a team to achieve customer satisfaction.

Skills

Customer service

Chat support

Written communication

CRM proficiency

Problem solving

Multi-tasking

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.