Technical Support Specialist

The Glove; Mumbai; On-site; INR 450,000 - 580,000; Full time

Job summary

The Glove in Mumbai is seeking an IT Support/Technical Support Specialist with 2-5 years of experience. The role requires strong troubleshooting, a good understanding of SQL/database issues, log analysis, basic programming, and solid MS Excel skills.

You will troubleshoot application and database problems, run queries across MySQL, MS SQL, and Oracle, analyze logs, and document resolutions. The position is work-from-office in Bandra, Mumbai, and interviews are Face-to-Face only.

Qualifications

• Academic background in Information Technology (IT).
• Preferred qualifications include B.Sc IT / M.Sc IT; BCA / MCA.
• Strong logical reasoning and problem-solving abilities.
• Willingness to work from office in Bandra, Mumbai.
• Comfortable attending a Face-to-Face interview.
• Candidates from BFSI domain are not preferred.

Responsibilities

• Troubleshoot application and database-related issues.
• Perform SQL queries and basic database troubleshooting across MySQL, MS SQL, and Oracle.
• Analyze application/system logs to identify and resolve issues.
• Investigate incidents using logical and analytical problem-solving skills.
• Provide basic application/technical support and issue resolution.
• Apply basic programming concepts for troubleshooting and analysis.
• Maintain basic reports and perform data analysis using MS Excel.
• Document issues, troubleshooting steps, and resolutions.

Skills

Logical troubleshooting

SQL knowledge

MySQL/MS SQL/Oracle

Log analysis

Programming basics

Excel basics

Education

B.Sc. IT

M.Sc. IT

BCA

MCA

Tools

MySQL

MS SQL

Oracle

MS Excel

Job description

IT Support / Technical Support Specialist

Work Mode: Work From Office

Experience: 2-5 yrs

Interview Process: Face-to-Face (F2F) Only

Domain: Candidates from BFSI/Banking/Financial Services domain are NOT preferred

Job Summary

We are looking for an IT professional with strong logical and troubleshooting skills to join our team in Mumbai. The ideal candidate should have a good understanding of SQL/database troubleshooting, log analysis, basic programming, and Excel.

Key Responsibilities

• Troubleshoot application and database-related issues.
• Perform SQL queries and basic database troubleshooting across MySQL, MS SQL, and Oracle.
• Analyze application/system logs to identify and resolve issues.
• Investigate incidents using logical and analytical problem-solving skills.
• Provide basic application/technical support and issue resolution.
• Apply basic programming concepts for troubleshooting and analysis.
• Maintain basic reports and perform data analysis using MS Excel.
• Document issues, troubleshooting steps, and resolutions.

Mandatory Skills

• Strong logical and analytical troubleshooting skills.
• Hands-on knowledge of SQL and database troubleshooting.
• Exposure to MySQL, MS SQL, or Oracle.
• Strong understanding of log analysis and troubleshooting.
• Basic programming knowledge.
• Basic MS Excel skills.

Educational Qualification

Candidates should have an academic background in Information Technology (IT).

Preferred Qualifications:

• B.Sc. IT / M.Sc. IT
• BCA / MCA

Candidate Profile

• Strong logical reasoning and problem-solving abilities.
• Good troubleshooting and analytical skills.
• Willingness to work from office in Bandra, Mumbai.
• Must be comfortable attending a Face-to-Face interview.
• Candidates from BFSI/Banking/Financial Services domain are not preferred.