Technical Support Analyst - (Omnia CS)

Righttalentrightnow; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Righttalentrightnow is seeking experienced Technical Support Analysts to join their Finance & Accounting support team in India. The role involves providing advanced technical support, troubleshooting complex ETL and SQL issues, and collaborating with various stakeholders. Candidates must possess strong analytical thinking, communication skills, and a track record in high-complexity scenarios within financial services or enterprise technology environments.

Qualifications

• Strong analytical and problem-solving mindset.
• Ability to independently manage high-priority incidents.
• Excellent communication and stakeholder management skills.
• Leadership and mentoring capabilities.
• Ability to work in a fast-paced and deadline-driven environment.

Responsibilities

• Provide L2 technical support for client applications, deployments, and production environments.
• Troubleshoot ETL, SQL, application, and infrastructure-related issues.
• Guide clients through deployment and environmental troubleshooting.
• Act as a subject matter expert for internal teams.
• Support business development initiatives including pre-sales activities.

Skills

ETL processes and troubleshooting

SQL and database querying

Technical/Application Support

ITIL framework and support processes

Advanced Microsoft Excel

Production support and issue management

Client‑facing troubleshooting and stakeholder communication

Job description

Job Description – Technical Support Analyst

We are looking for experienced Technical Support Analysts to join our Finance & Accounting support team in Mumbai or Bangalore.

In this role, you will provide advanced technical and application support to clients while troubleshooting complex deployment, ETL, SQL, and environmental issues. You will also collaborate closely with internal teams, stakeholders, and external partners to ensure timely issue resolution and operational excellence.

This position requires strong analytical thinking, technical troubleshooting capabilities, and the ability to independently manage high‑complexity support scenarios.

What You Will Do

• Provide L2 technical support for client applications, deployments, and production environments.
• Troubleshoot ETL, SQL, application, and infrastructure‑related issues across client environments.
• Guide key clients through deployment and environmental troubleshooting within their network environments.
• Act as a subject matter expert and escalation point for internal teams and external stakeholders.
• Collaborate with clients, vendors, and business teams to resolve complex technical issues.
• Assist associate and intermediate analysts with technical guidance, mentoring, and training.
• Contribute to work prioritization, stakeholder communication, and successful delivery of support tasks.
• Support business development initiatives, including pre‑sales activities and RFP responses.
• Stay updated on industry trends, product enhancements, and best practices.

Technical Skills Required

• ETL processes and troubleshooting
• SQL and database querying
• Technical/Application Support
• ITIL framework and support processes
• Advanced Microsoft Excel
• Production support and issue management
• Client‑facing troubleshooting and stakeholder communication

Preferred Qualities

• Strong analytical and problem‑solving mindset
• Ability to independently manage high‑priority incidents
• Excellent communication and stakeholder management skills
• Leadership and mentoring capabilitiesStrong collaboration and client support orientation
• Ability to work in a fast‑paced and deadline‑driven environment

Desired Candidate

Preferred experience from organizations within Financial Services, Investment Banking, SaaS, or Enterprise Technology environments, including: