Application Support Analyst (Associate)

Intuitive Apps Inc.; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Intuitive Apps Inc. in Mumbai is seeking an Application Support Analyst to provide technical and operational support for critical applications, ensuring integrity, availability, and efficiency across business operations.

The role covers 1st line BAU support, SME ownership for assigned apps, handling tickets, coordinating upgrades, and producing audit documentation while maintaining SLA adherence and collaborating with vendors.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in application support and BAU environments.
• Ability to manage tickets, coordinate upgrades and maintain documentation.

Responsibilities

• Provide 1st line BAU (Business As Usual) support ensuring application integrity and availability.
• Act as SME for assigned applications, ensuring technical expertise and ownership.
• Resolve service desk tickets following documented procedures.
• Plan, prepare, and deliver project requirements on time.
• Provide audit and compliance documentation when required.
• Ensure SLA adherence for service desk requests.
• Prepare and maintain system support documentation.
• Collaborate with vendors for issue resolution and upgrades.
• Coordinate upgrades, patches, and production fixes.
• Communicate effectively with business operations to resolve issues.
• Provide weekend and out-of-hours support for upgrades and releases.
• Participate in rota for Bank Holiday cover.

Skills

Application Support

SQL

Windows

MQ Support

Monitoring Tools

Splunk

Financial Applications

Front Office Support

Virtual Environment Management

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

Splunk

Job description

Skills

Application SupportSQLWindowsSWIFTMQ SupportFinancial ApplicationsFront Office SupportMonitoring ToolsVirtual Environment ManagementSplunk.

Location

• Mumbai

Job Description

Join our team as an Application Support Analyst to provide technical and operational support for critical applications, ensuring integrity, availability, and efficiency across business operations.

Responsibility

• Provide 1st line BAU (Business As Usual) support ensuring application integrity and availability.,Act as SME for assigned applications, ensuring technical expertise and ownership.,Resolve service desk tickets following documented procedures.,Plan, prepare, and deliver project requirements on time.,Provide audit and compliance documentation when required.,Ensure SLA adherence for service desk requests.,Prepare and maintain system support documentation.,Collaborate with vendors for issue resolution and upgrades.,Coordinate upgrades, patches, and production fixes.,Communicate effectively with business operations to resolve issues.,Provide weekend and out-of-hours support for upgrades and releases.,Participate in rota for Bank Holiday cover.

Qualification

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Job Overview

• Date PostedJanuary 03, 2025
• LocationMumbai
• TypeFull Time
• Experience5 - 8 years
• CTCBudget not specified