IT Support Specialist

Jobs Ai; India; Remote; INR 446,000 - 781,000; Full time

Benefits offered by this job

Performance-based bonus

Learning stipend

Health benefits

Fully remote work

Job summary

Jobs Ai is seeking a passionate IT Support Specialist to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area.

The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution, troubleshooting issues, gathering client feedback, and collaborating with internal departments to ensure seamless service delivery.

Qualifications

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Experience operating in a fully remote, distributed environment.
• Proven track record in operations, project management, or client success.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional ability to manage multiple competing priorities simultaneously.

Responsibilities

• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Provide essential administrative, logistical, and operational support to the team.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Collaborate with internal departments to ensure seamless service delivery.

Skills

Helpdesk software

Remote work

Operations experience

Customer relationship mgmt

Multi-tasking

Job description

We are actively seeking a passionate IT Support Specialist to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Provide essential administrative, logistical, and operational support to the team.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Collaborate with internal departments to ensure seamless service delivery.

Required Skills & Qualifications:

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Proven track record in operations, project management, or client success.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional ability to manage multiple competing priorities simultaneously.

What You’ll Bring:

• Strong analytical abilities coupled with a commitment to data-driven decision making.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.