Technical Support Specialist

SHARDA CONSULTANCY SERVICES; Delhi; On-site; INR 350,000 - 600,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Delhi-NCR is seeking a dedicated Technical Support Specialist to join our IT team. You will provide frontline support to clients via phone, email, and remote tools, delivering timely solutions and guiding users through steps to resolve issues.

The role focuses on troubleshooting hardware and software problems, assisting with installation and configuration of IT systems, and documenting interactions for accurate records.

Qualifications

• Proven experience in technical support or IT support roles.
• Strong troubleshooting skills and the ability to diagnose technical issues effectively.
• Excellent communication skills, verbal and written, with a customer-focused approach.

Responsibilities

• Provide first-line technical support to clients via phone, email, and remote access tools.
• Troubleshoot and resolve hardware and software issues, ensuring minimal downtime for users.
• Assist in the installation and configuration of IT systems and applications.
• Document support interactions and maintain accurate records of issues and resolutions.
• Collaborate with other IT team members to elevate complex issues and contribute to ongoing improvements in support processes.
• Stay updated with the latest technology trends and best practices in technical support.

Skills

Frontline IT support

Troubleshooting

Remote support tools

Customer communication

Independent worker

Tools

Remote tools

IT systems installation

Job description

We are seeking a dedicated Technical Support Specialist to join our team in the Delhi-NCR Region. The ideal candidate will have a strong background in providing technical support and troubleshooting for IT-related issues. This role is crucial in ensuring that our clients receive timely and effective assistance with their technical problems, enhancing their overall experience with our services.

Key Responsibilities

• - Provide first-line technical support to clients via phone, email, and remote access tools.
• - Troubleshoot and resolve hardware and software issues, ensuring minimal downtime for users.
• - Assist in the installation and configuration of IT systems and applications.
• - Document support interactions and maintain accurate records of issues and resolutions.
• - Collaborate with other IT team members to elevate complex issues and contribute to ongoing improvements in support processes.
• - Stay updated with the latest technology trends and best practices in technical support.

Required Skills

• - Proven experience in technical support or IT support roles.
• - Strong troubleshooting skills and the ability to diagnose technical issues effectively.
• - Familiarity with remote support tools and techniques.
• - Excellent communication skills, both verbal and written, to interact with clients and team members.
• - Ability to work independently and manage multiple tasks in a fast-paced environment.

If you are passionate about technology and helping others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences. Join us in delivering exceptional technical support and contributing to our team's success.