Technical Support Engineer

CareerXperts Consulting; India; On-site; INR 450,000 - 650,000; Full time

Job summary

CareerXperts Technologies Private Limited is seeking a technically strong Technical Support Engineer in India to diagnose issues, resolve challenges, and deliver a seamless support experience for clients and internal stakeholders.

You will troubleshoot across software, hardware, networks, and cloud systems, manage tickets within SLAs, collaborate with engineering and product teams, monitor performance, and document resolutions to continuously improve service quality.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• 2+ years in technical or application support roles.
• Strong troubleshooting and analytical problem-solving skills.
• Experience with Windows, Linux, and cloud environments.
• Familiarity with APIs, logs, and monitoring tools.
• Clear communication for both technical and non-technical users.

Responsibilities

• Provide technical support for applications, platforms, systems, and customer environments.
• Diagnose, troubleshoot, and resolve technical issues across software, hardware, networks, or cloud-based systems.
• Handle tickets, incidents, escalations, and service requests within defined SLAs.
• Work closely with engineering, product, infrastructure, and customer success teams to resolve complex issues.
• Monitor system performance, logs, alerts, and operational health indicators.
• Document troubleshooting steps, issue resolutions, and technical knowledge articles.
• Assist in root cause analysis and preventive action planning.
• Support product deployments, configurations, upgrades, and maintenance activities.
• Guide users and clients through technical problem resolution processes.
• Maintain clear communication with stakeholders regarding issue status and resolution timelines.
• Participate in on-call support or shift-based support environments where required.
• Continuously improve support processes, workflows, and customer experience.

Skills

Troubleshooting

Customer communication

Incident management

Networking basics

SQL basics

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Ticketing systems

Monitoring tools

Cloud environments (AWS/Azure)

Job description

We are looking for a technically strong and customer-focused Technical Support Engineer who can diagnose issues, resolve technical challenges, and deliver a seamless support experience for clients and internal stakeholders.

This role requires someone who combines strong troubleshooting capability with clear communication and a solution-oriented mindset. The ideal candidate should be comfortable handling technical escalations, investigating system issues, coordinating with engineering teams, and ensuring timely resolution of customer concerns while maintaining high service quality.

You will play a critical role in supporting product reliability, customer satisfaction, and operational continuity.

Key Responsibilities

• Provide technical support for applications, platforms, systems, and customer environments.
• Diagnose, troubleshoot, and resolve technical issues across software, hardware, networks, or cloud-based systems.
• Handle support tickets, incidents, escalations, and service requests within defined SLAs.
• Work closely with engineering, product, infrastructure, and customer success teams to resolve complex issues.
• Monitor system performance, logs, alerts, and operational health indicators.
• Document troubleshooting steps, issue resolutions, and technical knowledge articles.
• Assist in root cause analysis and preventive action planning.
• Support product deployments, configurations, upgrades, and maintenance activities.
• Guide users and clients through technical problem resolution processes.
• Maintain clear communication with stakeholders regarding issue status and resolution timelines.
• Participate in on-call support or shift-based support environments where required.
• Continuously improve support processes, workflows, and customer experience.

Required Skills & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 2+ years of experience in technical support, application support, or system support roles.
• Strong troubleshooting and analytical problem-solving skills.
• Good understanding of operating systems, networking, databases, and web technologies.
• Experience working with ticketing systems and support workflows.
• Familiarity with Windows, Linux, or cloud-based environments.
• Understanding of APIs, logs, monitoring tools, and system diagnostics.
• Knowledge of SQL queries and database troubleshooting is an advantage.
• Ability to explain technical issues clearly to both technical and non-technical users.
• Strong communication, coordination, and customer-handling skills.